Safari Van 2WD V6-4.3L VIN X (2003)
Parts Pre-Ship Information - For US
Important
An initial supply of parts required to complete this program will be pre-shipped to involved dealers of record. This pre-shipment is scheduled to
begin the week of March 22, 2004. Pre-shipped parts will be charged to dealer's open parts account.
Parts Pre-Ship Information - For Canada
Important
An initial supply of parts required to complete this program will be pre-shipped to involved dealers of record. This pre-shipment is scheduled to
began the week of Feb 9, 2004, and was approximately 20% of each dealer's involved vehicles. Pre-shipped parts were charged to dealer's open parts
account.
Additional parts, if required, are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing"
before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a
CSO = Customer Special Order.
Special Tool/Video Tape
During the week of December 29, 2003, and continuing through the week of January 26, 2004, each dealer that stocked or sold a 2003 Astro or Safari
was shipped a Knuckle Modification Kit, CH-47576, for use in this recall. This tool kit is being furnished at no charge. Additional tool kits, if required,
may be purchased by contacting SPX Kent-Moore at 1-800-GM-TOOLS (1-800-468-6657).
For US
An instructional video titled, "2003 Astro/Safari 2WD Steering Knuckle Modification Video - Recall 03044", is available on the GM Service and Parts
Operations website. This video demonstrates the use of the new essential tool CH-47576, Knuckle Modification Kit. Dealers without high speed internet
connections may order a CD copy of this repair procedure video at their expense from the GM DealerWorld DWD Online store.
To access the video via high speed internet, follow the instructions below:
For US:
1.
Go to the SI home page in normal fashion: http://service.gm.com.
2.
Click on the Service Information tab.
3.
Go to the bottom of the topic list and locate the link for 2003 Astro/Safari 2WD Steering Knuckle Modification Video - Recall 03044.
ITEM TIP(c)
4.
The next step is important. RIGHT CLICK on the link.
5.
Click on OPEN IN NEW WINDOW. This opens the large-size video viewer. If you LEFT CLICK, the viewer will open at reduced size.
ITEM TIP(C)
6.
On some browsers, it may be necessary to drag the viewer to full size using the arrow in the lower right corner of the viewer. Once the video has
downloaded, click the PLAY arrow to view the video. It runs about 4 minutes. Use the slider to control the volume of the narrative soundtrack.
You may rewind the video and view it additional times. When you are finished, click on the X in the upper right to close the video viewer.
For Canada
An instructional video entitled, "2003 Astro/Safari 2WD Steering Knuckle Modification Video - Recall 03044", is also available on GMinfoNet. It is
found on the Recall Information page of the Service and Body section. This video demonstrates the use of the new essential tool CH-47576, Knuckle
Modification Kit.
Courtesy Transportation
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered
by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period
and involved in a product recall is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle
service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service
Policies and Procedures Manual for Courtesy Transportation guidelines.
