Savana 4500 V8-6.6L DSL Turbo (2009)
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time
forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the
dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in
this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for
this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the
steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
Disclaimer
Owner Letter
Owner Letter
Dear General Motors Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that certain 2009 and 2010 model year Chevrolet Express and GMC Savana vehicles fail to conform to Federal/Canada
Motor Vehicle Safety Standard 103, Windshield Defrosting and Defogging System. As a result, GM is conducting a recall. We apologize for this
inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
Important
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Your vehicle is involved in recall 10012.
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Schedule an appointment with your GM dealer.
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This service will be performed for you at no charge.
Why is your vehicle being recalled?
Your vehicle was built with heating, ventilation, and air conditioning (HVAC) control knobs that may fracture and spin on the control shaft. If this
happens, you may no longer be able to control the heating, cooling, and ventilation for the vehicle. If this condition affects the defrost system when it is
required, it may decrease the driver's visibility, and could possibly result in a crash.
What will we do?
Your GM dealer will replace all of the HVAC control knobs in your vehicle. This service will be performed for you at no charge. Because of service
scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 15 minutes.
If your vehicle is within the New Vehicle Limited Warranty, your dealer may provide you with shuttle service or some other form of courtesy
transportation while your vehicle is at the dealership for this repair. Please refer to your Owner Manual and your dealer for details on courtesy
transportation.
What should you do? You should contact your GM dealer to arrange a service appointment as soon as possible.
Do you have questions? If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance
Center at the number listed below. More information about your vehicle can be found at the Owner Center at www.gmownercenter.com.
