Sierra 1500 2WD V6-4.3L (2008)
SI to determine the cause of the problem. Repairs that are not related to this Special Coverage must be billed as warranty, customer pay, or
goodwill.
3. Remove the spark plug from the misfiring cylinder. The spark plug should have evidence of carbon tracking (1). Replace the spark plug that shows
evidence of carbon tracking. Refer to Spark Plug Replacement in SI.
4. Clear DTCs using a scan tool.
Customer Reimbursement - For US
All customer requests for reimbursement for previous repairs for the special coverage condition will be handled by the Customer Assistance Center, not
by dealers.
A General Motors Customer Reimbursement Procedure and Claim Form is included with the customer letter.
Important
Refer to the GM Service Policies and Procedures Manual, section 6.1.12, for specific procedures regarding customer reimbursement and the
form.
Customer Reimbursement - For Canada and Export
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer prior
to or by January 31, 2012. Repairs must have occurred within the 10 years of the date the vehicle was originally placed in service, or 193,000 kilometers,
whichever occurs first.
When a customer requests reimbursement, they must provide the following:
- Proof of ownership at time of repair.
- Original paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductibles), a description of the repair, and
the person or entity performing the repair.
If the work was done by someone other than a GM dealership, the amount of reimbursement will be limited to the amount that the repair would have cost
GM to have it completed by a GM dealership.
Courtesy Transportation - For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered
by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period
and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that
shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors
Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Warranty Transaction Information
Submit a transaction using the table below.
