Sierra 1500 2WD V6-4.3L (2008)
All checks must include the complete 17 character Vehicle Identification Number.
^ Fleet Customer - Daily Rental (Avis, Budget, Enterprise, etc.)
Issue check to the daily rental company if valid proof of vehicle ownership documentation is available. Confirm local address and mail or provide check
to their representative at vehicle pickup. All checks must include the complete 17 character Vehicle Identification Number.
^ Fleet Customer - Lease Management Company (PH&H, GE Capital, ARI, etc.)
Issue check to the lease management company if valid proof of ownership documentation is available. Ask the customer where the check should be
mailed. Approximately 7,500 vehicles are involved and these customers will be receiving a letter from their lease management company explaining this
situation. All checks must include the complete 17 character Vehicle Identification Number.
Q12. What should I do if a customer refuses to have the recall service procedure performed on his/her vehicle?
A12. If a customer initially declines the recall repair, please make sure that he/she fully understands the possible consequences.
Owner Letter
Owner Letter
Dear General Motors Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect that relates to motor vehicle safety exists in certain 2006-2009 model year Buick Lucerne; Cadillac DTS;
HUMMER H2; 2008-2009 model year Buick Enclave; Cadillac CTS; 2007-2009 model year Cadillac Escalade, Escalade ESV, Escalade EXT;
Chevrolet Avalanche, Silverado, Suburban, Tahoe; GMC Acadia, Sierra, Yukon, Yukon XL; Saturn OUTLOOK; and 2009 model year Chevrolet
Traverse vehicles equipped with a heated washer fluid system (HWFS). As a result, GM is conducting a safety recall. We apologize for this
inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
Important
-
Your vehicle is involved in safety recall 10153.
-
Schedule an appointment with your GM dealer/retailer.
-
This service will be performed for you at no charge.
Why is your vehicle being recalled?
A recall was implemented on some vehicles in 2008 to add a fuse to the HWFS control circuit harness to address the potential consequences of a printed
circuit board electrical short. However, there have been new reports of thermal incidents on HWFS modules after this improvement was installed. These
incidents resulted from a new failure mode attributed to the device's thermal protection feature. Their significance varies from minor distortion to
considerable melting of the plastic around the HWFS fluid chamber. In some circumstances, it is possible for the heated washer module to cause a fire.
What will we do?
Your GM dealer/retailer will permanently disable and remove the heated washer fluid system. In addition, because the heated washer feature will be
disabled, the dealer will provide a customer satisfaction payment of $100 to the customer. This service will be performed for you at no charge. Because
of service scheduling requirements, it is likely that your dealer/retailer will need your vehicle longer than the actual service correction time of
approximately 20 minutes.
An updated page for your Owner Manual will be provided and inserted at the time of service to document that the feature has been permanently disabled
and removed from your vehicle.
If your vehicle is within the New Vehicle Limited Warranty, your dealer/retailer may provide you with shuttle service or some other form of courtesy
transportation while your vehicle is at the dealership/facility for this repair. Please refer to your Owner Manual and your dealer/retailer for details on
courtesy transportation.
What should you do?
You should contact your GM dealer/retailer to arrange a service appointment as soon as possible.
Did you already pay for this repair?
The enclosed form explains what reimbursement is available and how to request reimbursement if you have paid for repairs for the recall condition. Even
though you may have already had this condition repaired in the past, you will still need to take your vehicle to your dealer/retailer for this recall.
