Sierra 2500 Denali 2WD V8-6.0L (2011)
bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time
forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the
dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in
this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for
this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the
steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
Disclaimer
Owner Letter
Division Owner Letter
Dear General Motors Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Important
If your vehicle has not been serviced for the safety issue described in this letter, DO NOT DRIVE YOUR VEHICLE. Contact your GM dealer
immediately for additional information and instructions regarding this recall.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2011 model year Cadillac Escalade, Escalade ESV,
Escalade EXT; Chevrolet Avalanche, Colorado, Express, Silverado, Suburban, Tahoe; GMC Canyon, Savana, Sierra, Yukon, Yukon XL vehicles. As a
result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction
with our products.
Important
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Your vehicle is involved in safety recall 10426.
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Schedule an appointment with your GM dealer.
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This service will be performed for you at no charge.
Why is your vehicle being recalled? Your vehicle may have a condition in which the rear axle cross pin was not manufactured to specification. The pin
may have been improperly heat treated and could fracture and become displaced within the rear axle. If this were to occur, the driver may hear a banging
noise coming from the axle. If the pin shifts out of position, it could create an interference condition and cause the rear axle to lock. The driver may not
be able to maintain directional control of the vehicle and a crash could occur without prior warning.
What will we do? Your GM dealer will inspect and, if necessary, install a new rear axle cross pin. This service will be performed for you atno charge.
Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of
approximately 1 hour.
What should you do? You should contact your GM dealer immediately to arrange to have your vehicle towed into the dealership. Do not drive your
vehicle to the dealership.
Do you have questions? If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance
Center at the number listed below.
