Sierra Classic 2500 4WD V8-6.0L (2007)
the above breakpoints may be involved.
For dealers/retailers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and
address information has been prepared and will be provided to US and Canadian dealers/retailers through the GM GlobalConnect Recall Reports, or sent
directly to export dealers. Dealers/retailers will not have a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration
data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you
are urged to limit the use of this report to the follow-up necessary to complete this recall.
Parts Information
No parts are required for this recall.
Customer Reimbursement - For GM US
All customer requests for reimbursement of previously paid repairs for the recall condition will be handled by the Customer Assistance Center, not by
dealers.
A General Motors Customer Reimbursement Procedure and Claim Form is included with the customer letter.
Note
(For GM US Only) Refer to the GM Service Policies and Procedures Manual, section 6.1.12, for specific procedures regarding customer reimbursement
and the form.
Customer Reimbursement - For Canada and Export
Customer requests for reimbursement of previously paid repairs for the recall condition are to be submitted to the dealer by June 8, 2011.
All reasonable customer paid receipts should be considered for reimbursement. The amount to be reimbursed will be limited to the amount the repair
would have cost if completed by an authorized General Motors dealer.
When a customer requests reimbursement, they must provide the following:
-
Proof of ownership at time of repair.
-
Original paid receipt confirming the amount of repair expense(s) that were not reimbursed, a description of the repair, and the person or entity
performing the repair.
Claims for customer reimbursement on previously paid repairs are to be submitted as required by WINS or GWM.
Note
Refer to the GM Service Policies and Procedures Manual, section 6.1.12, for specific procedures regarding customer reimbursement verification.
Customer Reimbursement - For Saturn US Only
All customer requests for reimbursement for previous repairs for the recall condition are handled by submitting a recall reimbursement claim form
directly to Saturn retailers for processing; however, if customers choose, they may file a claim through the Saturn Customer Assistance Center.
A Saturn Customer Reimbursement Procedure and Claim Form are included with the customer letter.
Courtesy Transportation - For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered
by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period
and involved in a product program is very important in maintaining customer satisfaction. Dealers/retailers are to ensure that these customers understand
that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General
Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Claim Information
1. Submit a claim using the table below.
2. Courtesy Transportation - submit as Net Item under the repair labor code.
