Terrain FWD L4-2.4L (2010)
Center instrument panels (radio control assemblies) will be shipped overnight to dealers.
Note: Core returns for this recall are to be shipped within 24 hours of receiving the exchange. A prepaid Federal Express Ground label will be
included with each exchange. Package the core securely in the original packaging and package inserts provided with the exchange. It is
important that the return unit be packaged identically to the exchange unit to prevent damage in shipping. Failure to return the core will result
in a charge to the dealer's Open Parts Account. Do not order parts for customer vehicles until they have scheduled an appointment.
U.S. Dealers Only: If the customer is not experiencing any concerns with the center instrument panel (ICS), please contact Specmo Enterprises for
arrange for an exchange. If the customer does have ICS concerns, please contact the Technical Assistance Center (TAC) prior to ordering an exchange
ICS.
Dealers are to contact Specmo Enterprises via the internet at www.specmo.com/dealers, to arrange for an exchange of the center instrument panel (radio
control assembly). Dealers that do not have an account with Specmo will be able to create an account in order to access the website. Arrange for an
exchange by following the prompts. The information below will be required to arrange for an exchange.
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Bulletin number 09298
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VIN
Ontario Dealers Only: Due to a limited inventory, and to avoid backorders, an onsite mobile upgrade is available. Please contact York Electronics at
888-650-9675 to schedule an appointment.
All Other Provinces, Excluding Ontario: To arrange for an exchange of the centre instrument panel (radio control assembly), please contact York
Electronics at 888-650-9675.
Service Procedure
Service Procedure Using the Programming Tool (for dealers that were shipped a programming tool)
Note
Programming is not performed using TIS2WEB SPS; use provided programming tool.
Note
If the customer is NOT experiencing any concerns with the center instrument panel (ICS), reprogram the rdio control assembly (center instrument
panels) following the instructions below. If the customer does have ICS concerns, please contact the Technical Assistance Center (TAC) prior to
programming the radio control assembly (center instrument panels).
(1) First Design Radio Control Assembly; (2) Second Design Radio Control Assembly
1. Determine if the radio control assembly is programmable. First design radio control assemblies are NOT programmable and must go through the
radio control assembly exchange process.
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First design radio control assemblies (1) are NOT programmable. There are NO slots on the backside of the radio control assembly.
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Second design radio control assemblies (2) are programmable. They have two slots on the backside of the radio control assembly. If the radio
control assembly is a second design assembly, proceed to Step 2.
