Civic L4-1.3L Hybrid (2008)
DVD Player: Technical Service Bulletins
Audio/Navigation/RES - Warr. Exchange/Non-Warr Repair
06-001
February 26, 2010
Applies To:
1998 and Later Models - ALL
Audio, Navigation, and RES Unit In-Warranty Exchange and Out-of-Warranty Repair
(Supersedes 06-601, dated March 4, 2009, to revise the information marked by the black bars and asterisks)
*REVISION SUMMARY
Under OUT-OF-WARRANTY REPAIR, the address for Pioneer Electronics Service was changed.*
COVERAGE
This bulletin applies to all Honda audio units, CD players/changers, cassette tape players, navigation units, and rear entertainment system (RES) units,
both in warranty and out of warranty.
COMPONENT REPLACEMENT POLICY
Use only remanufactured components for warranty repairs on customer vehicles. Follow the warranty information and procedures given in this service
bulletin.
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Remanufactured audio, navigation, and RES units are not available for non-warranty repairs.
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Use new components to repair new, unsold vehicles.
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A new component may be used to repair a customer's vehicle only if the remanufactured component is currently unavailable from American Honda.
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You must receive authorization from your District Parts and Service Manager (DPSM) before ordering a new component.
WARRANTY CLAIM INFORMATION
In warranty:
The normal warranty applies.
Operation Number:
From the Flat Rate Manual
Flat Rate Time:
From the Flat Rate Manual
Failed Part:
Use the RM part number from the repair order without the RM (example: 08A06-341-110)
Defect Code:
From the Flat Rate Manual
Symptom Code:
From Audio Customer Contention Codes in the Flat Rate Manual
Part used for repair:
Use the RM part number from the repair order (example: 08A06-341-110RM)
IN-WARRANTY DIAGNOSIS
Service Advisor:
Interview the customer to get as much information as possible. Information like where and when the problem occurs is vital to your diagnosis. This
information also helps you to determine if the audio, navigation, or RES system is operating normally, or if a problem exists. Write the complaint on the
repair order.
NOTE:
For CD/DVD related problems, you must verify if the customer used discs with adhesive labels.
Service Technician:
