Civic EX Sedan L4-1668cc 1.7L SOHC (VTEC) MFI (2001)
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Make sure the "Compilations" setting is switched off in the settings menu on the customer's iPod:
-
Go to the Main Menu.
-
Select Settings.
- See Compilation.
Is the "Compilations" setting switched off?
Yes - There is a TTS software program error. Tell the customer to rerun the TTS software.
No - Change the "Compilations" setting on the customer's iPod to off.
Song/Artist is not categorized in the correct grouping when using Disc 1-4 search functions.
Remind the customer that the TTS software must be run after any songs are changed on the iPod, and advise them to run the TTS software and retest the
iPod search functions.
Explain to the customer that once the TTS software has run:
^ If the iPod functions properly, there was an intermittent TTS software program error.
^ If the iPod does not function properly, direct the customer to contact Customer Service for assistance with TTS software loading problems.
CUSTOMER INFORMATION NEEDED BEFORE CALLING HONDA'S CUSTOMER SERVICE DEPARTMENT
Print this page, and give it to the customer if they are experiencing a ITS software-related issue. Direct them to answer the questions, then contact
American Honda's Automobile Customer Service Department at (800) 999-1009.
Customer Information
Before calling customer service, go to http//musiclink.honda.com/Tech_Faq.html and view the technical FAQs and troubleshooting. Also, go to
www.apple.com, select support, and view the technical FAQs and troubleshooting. Please have the following information ready when contacting
customer service:
^
What is the main issue?
^
What type of iPod do you have? Refer to www.apple.com.
^
What version iPod firmware (unit software) is loaded? To find out what firmware (unit software) is loaded on the iPod:
-
Go to the Main Menu.
-
Select Settings.
-
Select About.
^
What version iTunes are you using on your home computer?
^
When you connect your iPod to the vehicle's Music Link connector, is the check mark displayed on your iPod display screen?
^
What type of computer do you have (Mac or PC)?
^
What operating system are you using?
^
Have you loaded the ITS software on your home computer?
^
Do you run the ITS software every time you connect your iPod to your home computer?
