CR-Z L4-1.5L Hybrid (2011)
NOTE:
If the HDD is not transferred to the replacement audio-navigation unit, an HDD Access Error appears on the display.
ORDERING A REPLACEMENT HDD
If you need to replace the HDD, it is available through the parts ordering system as a restricted part. You will need the vehicle VIN to complete the
order. The VIN allows the supplier to confirm the current navigation software version being used by the customer. When the HDD arrives at the
dealership, install the HDD in the audio-navigation unit, then check any official Honda service website for any patches or updates related to the
navigation system.
NOTE:
If the HDD is not transferred to the replacement audio-navigation unit, an HDD Access Error appears on the display.
ORDERING AN ANNUAL HDD UPDATE
To order a navigation update disc, you can call the Honda Disc Fulfillment Center. To order on-line, go to the website, and select the model and year to
find updates. The customer's navigation system manual provides additional ordering and installation information. This information is located in the
Customer Assistance section.
Follow the instructions included with the update disc on how to load the update information into the navigation system.
ENTERING THE ANTI-THEFT CODE ON AN HDD UNIT
Any time power is disconnected from the navigation control unit, you need to bypass the anti-theft circuit. There are two methods:
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Press and hold the power knob for about 5 seconds. The audio-navigation unit compares the VIN in its internal memory with the VIN from the PCM.
When the two match, the anti-theft circuit is bypassed.
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There may be occasions when you are prompted to enter the code. In these cases, enter the anti-theft code on the navigation system display. This
code can be found on a small code card or label in the glove box. Enter the code, then select Done.
If the code card is lost or unavailable, you can get the code from the iN (Interactive Network) using the navigation system serial number. The system
serial number can easily be obtained without removing the navigation unit. To get the serial number and the code, do this:
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Press and hold the MENU, MAP/GUIDE, and CANCEL buttons at the same time.
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At the Select Diagnosis Items screen, select Detail Information & Settings, select Unit Check, then ECU INFO. The system runs a brief diagnostic,
then the navigation unit serial number is displayed at the bottom of the screen.
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Use the navigation Anti-theft code inquiry option on the iN to look up the 5-digit navigation anti-theft code. The iN may display more than one code
for a given serial number. This is because serial numbers are not unique. You may have to try more than one 5-digit code if listed.
If no code is shown, or the code(s) given do not work, call the American Honda Warranty department. Do not call Tech Line.
When you replace a navigation control unit, be sure to remove the old code card, and give the customer the new anti-theft security code card.
ANSWERING CUSTOMER QUESTIONS ABOUT NAVIGATION SYSTEM COVERAGE
Some customers may ask questions regarding a city, address, or P01 (point of interest) covered by the navigation system. It is better to verify a coverage
question on an actual vehicle than to disappoint your customer by promising coverage that may be incomplete or missing in their area. The following
suggestions can be used to answer coverage inquiries from your customer.
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How do I find the local address of a business that is part of a national chain (for example, Starbucks)?
There are three ways to find the local address to businesses:
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If you know the phone number of the business, select Phone Number and enter the 10-digit phone number (area code plus seven-digit number).
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Select Name and enter Starbucks. For more common business names, like McDonald's, you may have to search through a list that includes other
businesses like McDonald's Welding, McDonald's Automotive, etc.
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With DVD: Select Category, then Restaurant.
Enter the keyword Star. The resulting list includes all restaurants that have the letters Star anywhere in the name.
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