Odyssey EX V6-3.5L (1999)
If you have questions about this notice, or need assistance with contacting a Honda dealer, please call the Honda Consumer Affairs Department at
(800) 999-1009.
We apologize for any inconvenience this may cause you.
Owner Letter - EX Models Thru VIN 2HKRL1XH513409
July 1999
Safety Recall: Odyssey Sliding Doors
Dear Honda Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
What is the reason for this notice?
Honda Motor Co., Ltd. has determined that a defect relating to motor vehicle safety exists in certain 1999 Odyssey vehicles. The sliding doors may
not latch properly. An improperly latched door could open unexpectedly while the vehicle is in motion. Under certain circumstances, a door could
open completely but, in most cases, it will only open partially. An unrestrained rear seat passenger could fall out of an open door of a moving vehicle
and be seriously injured or killed.
Although the unlatched condition may not be obvious to the person closing the door, the driver would immediately be made aware of the unlatched
condition by the illumination of the instrument panel's door and brake lamp monitor (illustrated , including the owner's manual text). In addition, your
vehicle has an audible signal that warns the driver if a sliding door is not properly latched.
What should you do?
Call any authorized Honda automobile dealer and make an appointment to have your vehicle repaired. The dealer will replace the door latch
assemblies and the power door lock remote control assemblies. This repair will be done free of charge. Parts are now available. Although this repair
takes about an hour, please plan to leave your vehicle for half a day to allow the dealer flexibility in scheduling.
Who to contact if you experience problems.
If you are not satisfied with the service you receive from your Honda dealer, you may write to:
American Honda Motor Co., Inc.
Honda Consumer Affairs Dept.
Mail Stop 500-2N-7D
1919 Torrance Blvd.
Torrance, CA, 90501-2746
If you believe that American Honda or the dealer has failed or is unable to remedy the defect in your vehicle, without charge, within a reasonable
period of time (60 days from the date you first contact the dealer for a repair appointment), you may submit a complaint to:
Administrator
National Highway Traffic Safety Administration
400 Seventh St., S.W.
Washington, D.C. 20590
Or call the toll-free Auto Safety Hotline at (800) 424-9393. Residents of Washington D.C. should call (202) 366-0123.
What to do if you feel this notice is in error.
This notice was mailed to you according to the latest information we have. If you no longer own this vehicle, or some information in this notice is
incorrect, please fill out and return the included, postage-paid Information Change Card. This will help us to update our records.
If you have questions.
If you have questions about this notice, or need assistance with contacting a Honda dealer, please call the Honda Consumer Affairs Department at
