LS 400 V8-4.0L (1UZ-FE) (1990)
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Technical Service Bulletin # CMPGN901902903
Date: 891201
Service & Parts Manager Letter
December 1, 1989
TO:
ALL AREA MANAGERS AND SERVICE AND PARTS MANAGERS
SUBJECT:
LEXUS SPECIAL SERVICE CAMPAIGNS # 901, # 902, # 903
Lexus will initiate three Special Service Campaigns for 1990 Lexus LS 400 vehicles.
The following vital information is provided to inform you and your staff of the campaign schedule and your degree of involvement required:
1.
Dealer, Owner Notification
^
Dealer notification package mailing date: December 1, 1989 (Copy attached)
^
Owner notification letter mailing date: December 5, 1989
2.
Number of Vehicles Involved in Your Region
^
Nationally, there are approximately 8,000 total vehicles involved. Please refer to the enclosed SSC summary reports by area/district/dealer.
The list indicates the number of vehicles involved in this campaign in your area.
^
This list may be utilized by your staff for future follow-up.
Please review this entire special service campaign package with your staff and make sure that all appropriate personnel are completely familiar with its
contents so that they may provide the necessary support to your dealers and maximize our combined customer satisfaction efforts.
Should you require additional information or assistance from Lexus National Headquarters, do not hesitate to contact us.
For technical assistance:
Richard Chitty (213) 781-3201
For parts assistance:
Fletcher Davidson (213) 618-4354
For warranty assistance:
Nancy Fein (213) 618-4973
For customer relations assistance:
Ray Lindland (213) 781-3219 All media inquiries should be directed to Kurt von Zumwalt
(213)781-3282.
Thank you for the special attention that I know you will all address to this important matter.
Explanation of Campaigns
December 1, 1989
TO:
ALL LEXUS DEALERS, SERVICE AND PARTS MANAGERS
SUBJECT:
LEXUS SPECIAL SERVICE CAMPAIGNS # 901, # 902 AND # 903
Lexus will soon be initiating three Special Service Campaigns ("SSC") for LS 400 vehicles, two of these SSC's involve safety related items. They are as
follows:
SSC # 901
When using the cruise control, the actuator may not
release from its most recent setting preventing the engine from returning to idle speed.
To ensure that this condition does not occur, you are requested to replace the cruise control actuator with an improved version on all involved vehicles.
SSC # 902
Prolonged illumination of the center high mounted stop lamp
due to steady brake application, particularly under high ambient temperature conditions, may cause the lamp housing to become
distorted. Such distortion can adversely affect the photometric output of the lamp. To eliminate any possibility of lamp housing
distortion, you are requested to install a new heat resistant center high mounted stop lamp assembly on all involved vehicles.
In addition, a third non-safety related Special Service Campaign (SSC # 903) will be conducted to correct a possible loose wiring connector.
SSC # 903
A wiring connector at the alternator may not be fully inserted
into its socket, as a result, the battery charging rate can be diminished.
You are requested to inspect and ensure complete insertion of the alternator connector on all of the involved vehicles.
Notification letters, sample copies are attached, will be sent to vehicle owners on Tuesday, December 5, 1989. Enclosed you will find dealer/owner lists
