RX 330 AWD V6-3.3L (3MZ-FE) (2004)
/Page-539002.png)
SSC and Customer Satisfaction
This Special Service Campaign provides us with an opportunity to demonstrate the Lexus commitment to total customer satisfaction. By implementing
the 3LE SSC in an organized and efficient manner, we can nurture our on-going relationships with these customers and strengthen these associations.
Throughout the campaign, we need to let our customers know that we are genuinely interested in resolving the matter in a timely fashion with as little
inconvenience to them as possible.
Identifying Affected Vehicles
The 3LE Special Service Campaign only applies to specific 2004 RX 330s within the VIN range shown. Not all vehicles in the VIN range are involved
in this SSC. No other vehicles before or after this range are to be repaired under the provisions of this SSC.
Manpower and Facility Requirements
Your dealership must plan carefully to accommodate the additional service volume generated as a result of this SSC.
In reviewing your dealership's manpower and facility requirements for this Special Service Campaign, there are several items you need to consider.
^
Do you need to develop ways to increase your service capacity?
^
Do you need to hire additional support staff for pickup/delivery, car washes and fuel tank fill-ups?
^
The special Enterprise Rent-A-Car arrangements that started with SSC WL1 are also in effect for SSC 3LE.
You will need to hold a meeting with all dealership associates to discuss:
Importance of Lexus customer care for each SSC customer.
>
Various procedures such as phone inquiries, pick up and delivery, loaners, etc.
>
Campaign specifics including your dealership's assigned quantity, completion objectives, and technical details.
We recommend that one person at your dealership be designated as the campaign coordinator.
Your District Operations Manager will meet with you to answer your questions and monitor the progress of this SSC.
Tools and Equipment
In addition to standard tools the following special service tool (SST) is required.
SST # 09325-20010 01 or equivalent
