RX 330 AWD V6-3.3L (3MZ-FE) (2004)
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Alternatives include pick-up and redelivery of remotely located vehicles.
The Service Write-Up
Listed below are some general guidelines to use when the customer arrives at your dealership for the SSC:
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Explain that the inspection and repair will take about two hours. Inform the customer that the special services (refueling, car wash) will require
additional time at your dealership.
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Explain the type of repair involved.
If the customer does not have an SSC notice:
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Check the VIN against the national Service History File to see if the vehicle has been previously repaired under this Campaign.
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Check the left front door hinge post for an SSC completion label.
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If the vehicle falls outside of the above guidelines, explain that the vehicle does not require the Campaign repairs.
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If the vehicle is eligible, explain the SSC to the customer; describe the procedure and the amount of time needed for the repair.
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If the customer has an appointment, pull the work order; otherwise, create a work order reflecting the need to complete the SSC 3LE repair.
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Issue the work order to the technician and include job instructions for the SSC.
Preparing for the Delivery After SSC Completion
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Wash/clean the vehicle inside and out.
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Fill the gas tank with the specified unleaded fuel
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Notify customer of completion and arrange for re-delivery or return of rental vehicle.
Delivery of the Vehicle After the SSC Completion
The delivery of the vehicle is a very important part of ensuring a high level of customer satisfaction. Explain all SSC repairs to the customer and
apologize for any inconveniences. Thank the customer for his or her time and their continuing patronage.
Follow-Up
Complete 100% after-service follow-up is critical to ensure complete customer satisfaction with the repairs performed and the service provided.
Work Order Closing/Claim Submission
The information explains the policies and procedures for preparation and submission of a warranty claim for reimbursement of a repair performed under
the SSC 3LE.
