MKT FWD V6-3.7L (2010)
OASIS ACTIVATED?
Yes, OASIS will be activated on March 5,2010.
FSA VIN LIST ACTIVATED?
Yes, FSA VIN list will be available through the website on March 5, 2010. Owner names and addresses will be available by March 23, 2010.
NOTE:
Your FSA VIN list may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle
registration data for any purpose other than in connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service action.
STOCK VEHICLES
Correct all affected units in your new vehicle inventory before delivery.
SOLD VEHICLES
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Owners of affected vehicles will be directed to dealers for repairs, utilizing the Low Volume Process. When you receive notification through CuDL,
you should contact the owner and arrange for this service. Please note, the Program Assistance Center will advise owners that you will contact them
within two business days.
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Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy
of the Owner Notification Letter (when available) and schedule a service date.
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Correct other affected vehicles identified in OASIS which are brought to your dealership.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
RELATED DAMAGE
If a related damage condition exists that you believe to be caused by the covered condition, call the Special Service Support Center to request approval
prior to the repair of any related damage. Requests for approval after completion of the repair will not be granted. Ford Motor Company reserves the
right to deny coverage for related damage in cases where the vehicle owner has not had this service action performed on a timely basis.
ADDITIONAL LABOR TIME
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If a condition exists that requires additional labor to complete the repair, call the Special Service Support Center to request approval prior to
performing any additional labor. Requests for approval after completion of the repair will not be granted.
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If you encounter aftermarket equipment or modifications to the vehicle which might prevent the repair of the covered condition, call the Special
Service Support Center.
OWNER REFUNDS
Refunds are not authorized for this program.
RENTAL VEHICLES
Ford will pay for up to two days of vehicle rental except for fuel and insurance which will be at the owner's expense. Rentals should be provided only
while the vehicle is at the dealership for part replacement. Additional days will only be provided if the vehicle is down and parts are delayed. Prior
approval for more than two rental days is required from the Special Service Support Center.
CLAIMS PREPARATION AND SUBMISSION
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Enter claims using Direct Warranty Entry (DWE).
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Refer to ACESII manual for claims preparation and submission information.
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Related damage must be claimed on a repair line that is separate from the repair line on which the FSA is claimed. Related damage requires prior
approval from the Special Service Support Center.
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"MT" labor should be submitted on a separate repair line with the related damage flag checked. "MT" labor requires prior approval from the Special
