Mountaineer AWD V8-4.6L (2010)
If a related damage condition exists that you believe to be caused by the covered condition, call the Special Service Support Center to request approval
prior to the repair of any related damage. Requests for approval after completion of the repair will not be granted. Ford Motor Company reserves the
right to deny coverage for related damage in cases where the vehicle owner has not had this recall performed on a timely basis.
ADDITIONAL LABOR TIME
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If a condition exists that requires additional labor to complete the repair, call the Special Service Support Center to request approval prior to
performing any additional labor. Requests for approval after completion of the repair will not be granted.
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If you encounter aftermarket equipment or modifications to the vehicle which might prevent the repair of the covered condition, call the Special
Service Support Center.
OWNER REFUNDS
Refunds are not authorized for this program.
RENTAL VEHICLES
With proper parts ordering and service appointment scheduling, rental vehicles should not be required. The Recliner Replacement Reference Tables
(Attachment VI and VII) have been provided to assist. However, if you have a unique circumstance which may require a rental vehicle, please contact
the Special Service Support Center.
CLAIMS PREPARATION AND SUBMISSION
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Enter claims using Direct Warranty Entry (DWE).
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Refer to ACESII manual for claims preparation and submission information.
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Related damage must be claimed on a repair line that is separate from the repair line on which the FSA is claimed. Related damage requires prior
approval from the Special Service Support Center.
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"MT" labor should be submitted on a separate repair line with the related damage flag checked. "MT" labor requires prior approval from the
Special Service Support Center.
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Refer to Attachment VI and VII for specific VIN Labor Operation information if needed.
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Claiming information for Hog Rings (Submit on same repair line as repair).
- Program Code: 10C11
- Misc. Expense: OTHER
- Misc. Expense: $0.25
Attachment II - Labor and Parts Information
LABOR ALLOWANCES
PARTS REQUIREMENTS / ORDERING INFORMATION
To manage part availability, dealers must contact the Special Service Support Center Parts Order Line. Dealers will receive a DOES II message when
part requirements can be ordered through normal order processing channels.
When calling to place an order for a parts kit, please be prepared to provide:
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Dealer P&A Code VIN
The DOR/COR number for this recall is 50419.
Questions regarding parts should be directed to the Special Service Support Center Parts Order Line or E-mailed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
