Leaf ELE-Electric Engine (2011)
Technical Service Bulletin # 11-038
Date: 110415
Campaign P1213 - VCM Reprogramming
Reference: NTB11-038
Date: April 15, 2011
VOLUNTARY SERVICE CAMPAIGN 2011 LEAF(R) VCM REPROGRAM
CAMPAIGN ID. #: P1213
APPLIED VEHICLE: 2011 LEAF(R) (ZEO)
Check Service Comm to confirm campaign eligibility.
INTRODUCTION
Nissan has determined that some model year 2011 LEAF(R) vehicles may not go into "READY to drive" mode under certain conditions and, as a result,
may not start. Nissan is conducting a Voluntary Service Campaign to reprogram the VCM (Vehicle Control Module) to correct this condition at no
charge for parts or labor. As an additional customer benefit, this reprogramming will also improve the accuracy of the Driving Range Display.
It is highly recommended that the dealership LEAF(R) certified service technician performs the reprogramming service at a time and location that is
most convenient to the customer. This may entail a mobile visit to the consumer's home or place of business. Nissan dealers should treat this campaign as
an opportunity to deliver an exemplary customer service experience. Nissan will reimburse the dealer for providing this level of support using claims
information at the end of this bulletin.
When performing a mobile service call for this campaign, the EV technician should:
^ Arrive at the service location on time.
^ Wear a clean Nissan dealership provided uniform.
^ Drive a Nissan vehicle to the service location.
^ Bring a fully charged CONSULT PC freshly synchronized with the latest C-III plus software and VI firmware, and the plus VI.
^ Bring a fully charged 12V battery (with jumper cables) or portable battery charger.
^ Bring a cell phone in the event TECH LINE is needed for assistance.
IDENTIFICATION NUMBER
Nissan has assigned identification number P1213 to this campaign. This number must appear on all communications and documentation of any nature
dealing with this campaign.
DEALER RESPONSIBILITY
Dealers are to correct each vehicle falling within the range of this campaign that enters the service department. This includes vehicles purchased from
private parties or presented by transient (tourist) owners and vehicles in a dealer's inventory.
IMPORTANT:
Follow all cautions, warnings, and notes in the Electronic Service Manual (ESM) when working on or near a High Voltage (HV) System or
Supplemental Restraint System (SRS), such as an airbag.
