Murano FWD V6-3.5L (VQ35DE) (2006)
Technical Service Bulletin # 09-063
Date: 090727
Cell Phone - Bluetooth(R) Initial Diagnosis
Classification: EL09-019
Reference: NTB09-063
Date: July 27, 2009
BLUETOOTH(R) PHONE SYSTEM; INITIAL DIAGNOSIS
APPLIED VEHICLES:
All Nissan vehicles with factory equipped Bluetooth(R) phone system
SERVICE INFORMATION
If a vehicle comes to the dealer with a Bluetooth(R) phone system related concern, use this bulletin for initial diagnosis.
^ This bulletin will help reduce unnecessary diagnosis and parts replacement. Refer to the SERVICE PROCEDURE section below, and QUICK
REFERENCE.
DIAGNOSTIC PROCEDURE
1. Make sure the customer's Bluetooth(R) related concern is understood.
a. Customer comment(s) _______________________________________________
____________________________________________________________________
2. Verify the customer's concern(s).
NOTE:
The customer's phone may be required, depending upon their concern(s).
3. Write down the customer's cell phone brand, model number, and service provider.
Brand (Motorola, Blackberry, etc.) _________________________________
Model (Razr, Pearl, etc.) _________________________________
Model Number (V3m, 8120, etc.) _________________________________
Service Provider (Verizon, Sprint, etc.) _________________________________
^ It is necessary to know the service provider. On occasion, a given phone may be on the approved list with one provider, but may not be on the
approved list with other providers.
4. Go to www.nissanusa.com/bluetooth/.
a. Using the website's search engine, find out if the customer's phone is on the approved list.
b. Put the correct application in "Vehicle", "Year", "Equipped With" (as applicable), "Phone Manufacturer", and then click on "Search".
c. If the phone is NOT on the approved list:
^ STOP YOUR DIAGNOSIS HERE.
^ Do NOT perform any further diagnosis for this incident.
^ Do NOT perform any repairs for this incident.
^ Do NOT replace any parts for this incident.
^ The customer needs to obtain a Bluetooth(R) phone that is on the approved list before any further action.
d. IF the customer's phone is on the approved list, click on the picture of the phone.