Silhouette V6-3.4L VIN E (1996)
CSO = Customer Special Order.
SPECIAL TOOL
Beginning the week of December 23, 2002, each dealer will be shipped a Power Steering Pinion Bearing Replacer, J44714-A, for use in this recall. This
tool is being furnished at no charge. Additional tools, if required, may be purchased by contacting SPX Kent-Moore at 1-800-GM-TOOLS
(1-800-468-6657).
RECALL IDENTIFICATION LABEL - For US and IPC
Place a Recall Identification Label on each vehicle corrected in accordance with the instructions outlined in this Product Recall Bulletin. Each label
provides a space to include the recall number and the five (5) digit dealer code of the dealer performing the recall service. This information may be
inserted with a typewriter or a ball point pen.
Put the Recall Identification Label on a clean and dry surface of the radiator core support in an area that will be visible to people servicing the vehicle.
When installing the Recall Identification Label, be sure to pull the tab to allow adhesion of the clear protective covering. Additional Recall Identification
Labels for US dealers can be obtained from Dealer Support Materials by either ordering on the web from DWD Store, gm-dealerworld.com, or calling
1-866-700-0001 (Monday-Friday, 8:00 a.m. to 5:00 p.m. EST). Request Item Number S-1015 when ordering.
Additional Recall Identification Labels for IPC dealers can be obtained from your Regional Marketing Office.
RECALL IDENTIFICATION LABEL - For CANADA
Place a Recall Identification Label on each vehicle corrected in accordance with the instructions outlined in this Product Recall Bulletin. Each label
provides a space to include the recall number and the five (5) digit dealer code of the dealer performing the recall service. This information may be
inserted with a typewriter or a ball point pen.
Put the Recall Identification Label on a clean and dry surface of the radiator core support in an area that will be visible to people servicing the the
vehicle. Additional Recall Identification Labels for Canadian dealers can be obtained from DGN by calling 1-800-668-5539 (Monday-Friday, 8:00 a.m.
to 5:00 p.m. EST). Ask for Item Number GMP 91 when ordering.
CUSTOMER REIMBURSEMENT
Customer requests for reimbursement of previously paid repairs to replace the power steering gear lower pinion bearing or steering gear due to lower
pinion bearing separation are to be submitted by January 31, 2004 (this time limit may be longer depending on the law in your state/province/country).
All reasonable customer paid receipts should be considered for reimbursement. The amount to be reimbursed will be limited to the amount the repair
would have cost if completed by an authorized General Motors dealer.
When a customer requests reimbursement, they must provide the following.
-
Proof of ownership at time of repair.
-
Original paid receipt confirming the amount of unreimbursed repair expense(s), a description of the repair, and the person or entity performing
