G5 L4-2.2L (2007)
2. Record any present DTCs on the repair order and during claim submission.
3. Clear any DTCs that are present.
4. Remove the power steering assist motor. Refer to Power Steering Assist Motor Replacement in SI.
Caution
Use caution when installing the new motor assembly to prevent damage to the components on the front of the motor assembly. When installing the
new motor assembly, hold the motor assembly in vehicle position and finger start and tighten the two bolts. Technicians must tighten the two
power steering motor bolts evenly, alternating between the two bolts until proper torque is obtained. If the motor is not held in vehicle position and
bolts are not finger started and tightened properly, a noise or vibration may be induced into the steering column.
Note
For 2005 model year vehicles only: Do NOT install the o-ring between the motor assembly and the steering column assembly. The new service
motor kit will include an o-ring but DO NOT use the o-ring for 2005 model year vehicles only.
5. Install the new power steering assist motor. Refer to Power Steering Assist Motor Replacement in SI.
6. Perform Test Drive.
Customer Reimbursement - For GM US
All customer requests for reimbursement of previously paid repairs for the recall condition will be handled by the Customer Assistance Center, not by
dealers.
A General Motors Customer Reimbursement Procedure and Claim Form is included with the customer letter.
Important
(For GM US Only) Refer to the GM Service Policies and Procedures Manual, section 6.1.12, for specific procedures regarding customer
reimbursement and the form.
Customer Reimbursement - For Canada
Customer requests for reimbursement of previously paid repairs for the recall condition are to be submitted to the dealer by October 31, 2011.
All reasonable customer paid receipts should be considered for reimbursement. The amount to be reimbursed will be limited to the amount the repair
would have cost if completed by an authorized General Motors dealer.
When a customer requests reimbursement, they must provide the following:
-
Proof of ownership at time of repair.
-
Original paid receipt confirming the amount of repair expense(s) that were not reimbursed, a description of the repair, and the person or entity
performing the repair.
Claims for customer reimbursement on previously paid repairs are to be submitted as required by WINS or GWM.
Important
Refer to the GM Service Policies and Procedures Manual, section 6.1.12, for specific procedures regarding customer reimbursement
verification.
Floor Plan Reimbursement
Dealers in possession of vehicles included in the Stop Delivery are eligible for reimbursement of floor plan expense upon completion of this recall. This
reimbursement is limited to the number of days from the Stop Delivery message to receipt of the recall parts and/or repair procedures. Floor plan
reimbursement beyond these dates is not allowed. The amount of reimbursement should be charged as a net amount expense using the recall labor
operation provided.
Courtesy Transportation
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair. The availability
of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in
maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy
transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for
Courtesy Transportation guidelines.
Claim Information
1. Submit a claim using the table below.
