G6 L4-2.4L (2007)
A General Motors Customer Reimbursement Procedure and Claim Form is included with the customer letter.
Important
Refer to the GM Service Policies and Procedures Manual, section 6.1.12, for specific procedures regarding customer reimbursement and the
form.
Customer Reimbursement - For Canada
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer prior
to or by November 30, 2011. Repairs must have occurred within the 10 years of the date the vehicle was originally placed in service, or 193,000
kilometers, whichever occurs first.
When a customer requests reimbursement, they must provide the following:
- Proof of ownership at time of repair.
- Original paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductibles), a description of the repair, and
the person or entity performing the repair.
If the work was done by someone other than a GM dealership, the amount of reimbursement will be limited to the amount that the repair would have cost
GM to have it completed by a GM dealership.
Courtesy Transportation
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered
by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period
and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that
shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors
Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Disclaimer
Owner Letter
Owner Letter
November 2010
Dear General Motors Customer:
As the owner of a 2006 or 2007 model year Chevrolet Malibu, equipped with a 2.2L engine, or 2006 or 2007 model year Pontiac G6, equipped with a
2.4L engine, your satisfaction with our product is very important to us.
This letter is intended to make you aware that some 2006 and 2007 model year Chevrolet Malibu, equipped with a 2.2L engine, and 2006 and 2007
model year Pontiac G6, equipped with a 2.4L engine may have a condition where the mat within the catalytic converter may erode, causing the
illumination of the Malfunction Indicator Lamp.
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has the condition as described above.
What We Have Done: General Motors is providing owners with additional protection for the catalytic converter. If this condition occurs on your 2006
or 2007 model year Chevrolet Malibu, equipped with a 2.2L engine, or 2006 or 2007 Pontiac G6, equipped with a 2.4L engine, within 10 years of the
date your vehicle was originally placed in service or 120,000 miles (193,000 km), whichever occurs first, the condition will be repaired for you at no
charge. Diagnosis or repair for conditions other than the condition described above is not covered under this special coverage program.
What You Should Do: Repairs and adjustments qualifying under this special coverage must be performed by a General Motors dealer. You may want
to contact your GM dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time that is convenient
for you. This will also allow your dealer to order parts if they are not already in stock. Keep this letter with your other important glove box literature for
future reference.
