Grand Prix V6-191 3.1L (1989)
Technical Service Bulletin # 89SM11
Date: 920301
Campaign - Door Hinge Breaks
Bulletin Number: 89-SM-11
Reference Number:
Publish Date: March, 1992
Subject:
SPECIAL POLICY ADJUSTMENT
DOOR HINGES
1988-89 GRAND PRIX COUPE MODELS
WITH 8.7 mm CONICAL PIN DOOR HINGES
General Motors has determined that certain 1988-89 Grand Prix coupes with 8.7 mm conical pin door hinges have had a door hinge break while opening
or closing a door. If the lower hinge breaks, the door may require more effort to close, or a poppinq or scraping noise might be heard. If the upper hinge
breaks, the end of the door nearest the door handle may drop down, making the door difficult to reposition and close properly.
NOTICE
It's been determined that a primary cause of door hinge fractures is corrosion of the door hinge. Accordingly, the majority of vehicles experiencing this
condition will be located in high corrosion areas (Canadian Maritime Provinces, New England, Great Lakes States).
As a result (and also due to limited parts availability) owner mailings will be phased out first to owners of vehicles located in high corrosion areas and
then expanded to include other regions. Dealers should be certain to consider this corrosion factor when placing parts orders.
VEHICLES INVOLVED
Involved are certain 1988-89 Grand Prix coupes with 8.7 mm conical pin door hinges built within the following VIN breakpoints:
Up To And
Year
Plant
Beginning
Including
1988
Fairfax
JF200001
JF286357
1989
Fairfax
KF200001
KF230159
SPECIAL POLICY ADJUSTMENT
This Special Policy covers the condition described above for ten (10) years and unlimited mileage with no deductible from the date the vehicle was
originally placed into service regardless of ownership. Correction at no charge to the customer will consist of replacing all door hinges in involved
vehicles which experience failure of any 8.7 mm single-hung door hinge. 11.3 mm single-hung hinges will be used to replace the 8.7 mm single-hung
hinges when a failure occurs.
REIMBURSEMENT
Customer claims for reimbursement on previously paid repairs to correct a fractured door hinge are to be submitted by December 31, 1992 (the time
limitation for presenting the original paid receipt may be lonqer depending upon the law in your state. Owners must submit original documentation that
reasonably confirms the amount for unreimbursed repair expense, a description of the repair, the date of the repair and the person or entity performing
the repair. Customers claims for reimbursement are to be submitted using the special "Owner Reimbursement" labor operation listed under the Claim
Information Section of this bulletin. Reimbursement amounts of $300.00 or less can be processed by the dealer. If the amount exceeds $300.00 an Owner
Reimbursement Form 7201-039 must be forwarded to and processed by the Zone Office. Customers from the states of Connecticut and Virginia must
submit request for reimbursement directly to Pontiac Division per the owner letter.
Owner Notification, Parts Info.
OWNER NOTIFICATION
Owners will be notified of this campaign on their vehicles by Pontiac Division (see copy of Owner Letter included with this bulletin).
PARTS INFOPMATION
Parts required to complete this campaign are to be obtained from General Motors Service Parts Operation (GMSPO). To ensure that these parts are
obtained as soon as possible, they should he ordered from GMSPO on a C.I.O. order with no special instruction code, but on advise code (2).