Grand Prix V6-3100 3.1L MFI VIN M (1994)
customer name and address data have been prepared, and are being furnished to involved dealers with the campaign bulletin. The customer name and
address data furnished will enable dealers to follow-up with customers involved in this campaign. Any dealer not receiving a computer listing with the
campaign bulletin has no involved vehicles currently assigned.
These dealer listings may contain customer names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle
registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up
necessary to complete this campaign.
Parts Information
An initial supply of SWITCHES (P/N 26049554), equivalent to 30% of your involved vehicles, will be pre-shipped to involved dealers of record. This
pre-shipment will occur the week of March 3, 1997. Pre-shipped parts will be charged to dealer's open parts account.
Additional parts are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing" prior to
ordering requirements. Normal orders should be placed on a DRO = Daily Replenishment Order. An emergency requirement should be ordered on a
CSO = Customer Special Order.
Part Number
Description
Quantity/Vehicle
26049554
Switch - Windshield Washer/Wiper
1
Customer Notification
Customers will be notified of this campaign on their vehicles by General Motors (see copy of customer letter included with this bulletin). Due to the
large number of involved vehicles, owner letter mailing will be phased over the course of THREE weeks.
Courtesy Transportation
Dealers may wish to review Corporate Bulletin 68-05-02a released in October 1996 for guidelines regarding loaner/rentals.
The availability of courtesy transportation to customers whose vehicles are involved in this campaign is of the utmost importance in maintaining
customer satisfaction. Dealers are to take the steps necessary to ensure that these customers clearly understand that courtesy transportation is available
and will be provided upon request at no charge. Dealers should submit such claims in the normal manner and appropriate credit will be issued.
Dealer Campaign Responsibility
All unsold new vehicles in dealers' possession and subject to this campaign must be held and inspected/repaired per the service procedure of this
campaign bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this campaign at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time
forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the
dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in
this bulletin. This could be done by mailing to such customers a copy of the appropriate divisional customer letter accompanying this bulletin. Campaign
follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, please take the
steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.
Service Procedure
INSPECTION
1.
Tilt steering wheel to its lowest position.
2.
Position turn signal arm to simulate a left turn.
3.
With the aid of a flashlight, determine which type of switch is installed:
