Parisienne V8-305 5.0L (1985)
Radio/Stereo: All Technical Service Bulletins
Audio - AC-Delco Radio Repair/Exchange
Number
85-SM-13
Date
4/85
Subject:
AC-DELCO RADIO REPAIR
ALL 1985 MODELS
PONTIAC POLICY
New Car Limited Warranty
Factory installed radios are included within the coverage under the "New Car Limited Warranty". This limited warranty coverage applies for 12 months
or 12,000 miles, whichever occurs first. Radios requiring repair under the warranty period must be sent to an authorized AC-Delco Service Center.
Refer to AC-Delco SD-2 Authorized Service Center Directory (Dated September, 1984) for current listings of radio service and exchange centers.
Extended Warranty Vehicles
Radios repaired on vehicles with over 12,000 miles and/or 12 months but covered by the Optional Limited Warranty Extension require that a copy of the
Extended Warranty Approval Card (Pontiac P-4350) be submitted along with the Warranty Repair Claim (ACD 1078A) (Fig. 1). The Extended
Warranty Approval Card should be located in the owner's warranty folder. This will provide the Warranty Repair Center with the evidence that the
vehicle is covered for the extended warranty period.
Dealer-Installed Delco Radios
Delco Radios that are installed by the dealer or are upgraded (i.e. car ordered with AM radio, dealer installed AM-FM stereo radio at later date) are
covered under either the 90 day/4000 miles parts warranty or for the remainder of the vehicle's original New Car Limited Warranty, basic coverage,
whichever is greater.
Exhange Proqram
AC-Delco Radio Service Center identified by an "Ex" in the JO-2 Directory have exchange radios available. However, prior approval of the owner to
accept a repaired unit must be obtained and noted on the repair order. This program is very helpful in handling touring owners or an owner who objects
to driving with the radio removed.
PROCEDURE
Whether repairing or exchanging the radio, dealers should never refer the owner to the AC-Delco Service Center, but should handle the transaction for
the owner as follows:
^
Remove the unit requiring repair from the car, complete all red shaded areas of the Warranty Repair Claim (ACD 1078A) (Fig. 1 ) for AC-Delco
Items and send the unit and ALL five (5) copies of the completed form to the authorized AC-Delco Exchange Center or Service Center in your
area.
^
The repaired or exchange unit will be returned to your dealership for installation in the owner's vehicle.
^
The returned unit will have with it the dealer's copy of the
AC-Delco form, properly completed. A Pontiac Warranty Claim is to be submitted for the R & R of the unit along with the freight charges.
The dealer copy of the Form ACD 1078A and the freight receipt or shipping invoice are to be attached to the repair order scrapping copy, which
is attached to the scrapping copy of the Pontiac Warranty Claim.
^
If the repair is done by the dealer, or sublet to other than an
AC-Delco Service Center, credit will be allowed on a Pontiac Warranty Claim. Allowances for such repairs are included in the Labor Time
Guide. Sublet repair charges should be included on the claim and the sublet bill retained in the usual manner.
^
An additional 0.2 hour administrative allowance will be paid when radios are repaired under warranty by an AC-Delco Service Center or other
qualified service outlet. This additional time should be added to the published time allowance in the Labor Time Guide and entered in the "labor
hours" column of the Pontiac Warranty Claim form.
UNUSUAL RADIO INTERFERENCE CONDITIONS
It is the responsibility of the dealership to diagnose and repair radio interference conditions caused by other components on the vehicle. In unusual cases
where the dealership has been unable to determine the cause of the interference, it may be necessary to sublet the repairs to an AC-Delco Warranty
Service Center. The dealership will be responsible for the cost of repairs made by the Warranty Service Center. Prior authorization should be obtained
for such repairs before the sublet repair costs are submitted on a warranty claim.
CB RADIO
