Solstice L4-2.4L (2007)
Customer Reimbursement - For GM US
All customer requests for reimbursement for previous repairs for the special coverage condition will be handled by the Customer Assistance Center, not
by dealers.
A General Motors Customer Reimbursement Procedure and Claim Form is included with the customer letter.
Important
Refer to the GM Service Policies and Procedures Manual, section 6.1.12, for specific procedures regarding customer reimbursement and the
form.
Customer Reimbursement - For Canada
Customer requests for reimbursement of previously paid repairs to replace the catalytic converter are to be submitted to the dealer prior to or by June 30,
2010. Repairs must have occurred within the 10 years of the date the vehicle was originally placed in service, or 193,000 km, whichever occurs first.
When a customer requests reimbursement, they must provide the following:
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Proof of ownership at time of repair.
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Original paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductibles), a description of the
repair, and the person or entity performing the repair.
If the work was done by someone other than a GM dealership, the amount of reimbursement will be limited to the amount that the repair would have cost
GM to have it completed by a GM dealership.
Customer Reimbursement - For Saturn US Only
All customer requests for reimbursement for previous repairs for this condition are handled by submitting a reimbursement claim form directly to Saturn
retailers for processing; however, if customers choose, they may file a claim through the Saturn Customer Assistance Center.
A Saturn Customer Reimbursement Procedure and Claim Form are included with the customer letter.
Courtesy Transportation
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered
by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period
and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that
shuttle service or some other form of courtesy transportation is available and will be provided at no charge. GM dealers should refer to the General
Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines. Saturn Canada retailers should refer to applicable Home Office
letter on this subject.
Disclaimer
Owner Letter
Owner Letter
June 2009
Dear GM Customer:
As the owner of a 2006-2007 model year Pontiac Solstice or a 2007 model year Saturn SKY vehicle equipped with a 2.4L engine, your satisfaction with
our product is very important to us.
This letter is intended to make you aware that some 2006-2007 model year Pontiac Solstice and 2007 model year Saturn SKY vehicles, equipped with a
2.4L engine, may have a condition where the malfunction indicator lamp illuminates, and/or there is a lack of engine power. This may be caused by
failure of the catalytic converter.
