Vibe FWD L4-2.4L (2009)
Other parts required to complete this recall that are to be obtained from General Motors Customer Care and Aftersales (GMCC&A) are listed below.
Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an
emergency situation, parts should be ordered on a CSO = Customer Special Order.
Dealers should order PN 22745618, All-Weather Floor Mat, as normal through General Motors Customer Care and Aftersales (GMCC&A). ADI's will
not be allowed to order this part, so they will not have it in their stock. The mat will be shipped direct to the ordering dealer from the supplier.
Parts required for this recall will not be eligible for RIM.
* This pedal is not to be installed unless the pedal modification in this bulletin has been performed and the customer returns requesting a new pedal. This
pedal is NOT to be modified. Refer to SI for the appropriate accelerator pedal assembly replacement procedure.
** If a new insulator (tibia pad) is required, it will require reshaping.
Courtesy Transportation
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered
by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period
and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that
shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors
Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Claim Information
1. Submit a claim using the table below.
2. Courtesy Transportation - Submit as Net Item under the repair labor code.
* The Second Design pedal is not to be installed unless the pedal modification in this bulletin has been performed and the customer returns requesting a
new pedal.
** Submit the actual cost of the orbital sander and sanding disc, and reciprocating saw and blades, not to exceed $225.00 USD, $238.00 CAD.
Customer Notification
General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).
Dealer Recall Responsibility - For US (US States, Territories and Possessions)
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired
within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence
of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an
identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having
to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as
soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall
is not completed within a reasonable time.
