Aura V6-3.5L (2007)
23.
Clear all codes.
Courtesy Transportation
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered
by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period
and involved in a product program is very important in maintaining customer satisfaction. Retailers are to ensure that these customers understand that
shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Retailers should refer to the GM Messenger
bulletins SAG20060292/SAG20060295 for Courtesy Transportation guidelines.
Claim Information
Customer Notification
General Motors will notify customers of this program on their vehicle (see copy of customer letter shown in this bulletin).
Retailer Program Responsibility
All unsold new vehicles in retailers' possession and subject to this program must be held and inspected/repaired per the service procedure of this program
bulletin before customers take possession of these vehicles.
Retailers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through
February 29, 2008.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the
retailer listing, are to be contacted by the retailer. Arrangements are to be made to make the required correction according to the instructions contained in
this bulletin. A copy of the customer letter is shown in this bulletin for your use in contacting customers. Program follow-up cards should not be used for
this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your facility for service through February 29, 2008, you
must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
Disclaimer
