Coupe L4-1.9L DOHC VIN 7 (1994)
Customer requests for reimbursement of previously paid repaired performed at a non-Saturn facility, to replace the catalytic converter must be
accompanied by the original paid receipts/invoices verifying the repair, proof of payment, and proof of ownership of the vehicle at the time of repair.
Check your Saturn SERVICLINE.XL Claim Memorandum daily. Remember to code the claim as a WC sale type, and VC case type. Contact your field
representative if you need assistance.
All labor operations claimed in this bulletin must be submitted on individual (unrelated) CSO lines. Refer to the Customer Service Order Preparation
manual for details on Product Campaign Claim Submission.
99-E-01 GOODWILL WORKSHEET
As stated in the "Credit" section of this bulletin. Retailers are empowered to use good judgement regarding loaner/rental cars or other goodwill expenses
that might become necessary for customer satisfaction.
Complete this worksheet and attach it to the hard copy of the Customer Service Order.
Service Procedure
Inspection and Replacement of Catalytic Converter
