ION L4-2.2L VIN F (2004)
Warranty Transaction Information
Submit a transaction using the table below.
* The amount identified in "Net Item" should represent the dollar amount reimbursed to the customer.
Customer Reimbursement
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer prior
to or by February 29, 2012. Repairs must have occurred within the 10 years of the date the vehicle was originally placed in service, or 240,000 km,
whichever occurs first.
When a customer requests reimbursement, they must provide the following:
- Proof of ownership at time of repair.
- Original paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductibles), a description of the repair, and
the person or entity performing the repair.
If the work was done by someone other than a GM dealership, the amount of reimbursement will be limited to the amount that the repair would have cost
GM to have it completed by a GM dealership.
Courtesy Transporation
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered
by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period
and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that
shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors
Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Disclaimer
Owner Letter
Owner Letter
January 2011
Dear General Motors Customer:
General Motors has decided that a defect, which may relate to vehicle motor safety, may exist in certain 2003-2007 model year Saturn ION or
2006-2010 Chevrolet HHR vehicles equipped with electric power steering.
This letter is intended to make you aware that some 2003-2007 model year Saturn ION vehicles or 2006-2010 Chevrolet HHR (non-turbo), equipped
with electric power steering, may have a condition where a sudden loss of power steering assist could occur at any time while driving the vehicle. If
power steering assist is lost, the vehicle can still be steered, however, with greater effort (manual steering). The slower the vehicle is moving, the higher
the steering effort. Unless a driver compensates for this additional steering effort, loss of power steering assist may increase the risk of a crash. When the
power steering assist is lost, a chime will be heard and the Message Centre will display a "PWR STR" warning message to inform you of the condition.
Typically, the next time the vehicle is started, the power steering assist will return and the "PWR STR" message would no longer be displayed.
General Motors is providing owners with additional protection for the power steering assist motor. If this condition occurs on your 2003-2007 model
year Saturn ION or 2006-2010 Chevrolet HHR (non-turbo) vehicle within 10 years of the date your vehicle was originally placed in service or 240,000
km, whichever occurs first, the condition will be repaired for you at no charge. Diagnosis or repair for conditions other than the condition described
