ION L4-2.4L (2007)
Technical Service Bulletin # 10187
Date: 100720
Campaign - Power Steering Loss of Power Assist
SPECIAL COVERAGE
Bulletin No.: 10187
Date: July 20, 2010
Subject: 10187 - Special Coverage Adjustment - Power Steering Assist
Models:
2004-2007 Saturn ION
Condition
Some customers of 2004-2007 model year Saturn ION vehicles, equipped with electric power steering, may experience a sudden loss of power steering
assist, which could occur at any time while driving the vehicle. If the power steering assist is lost, a chime will be heard and the Message Center will
display a "PWR STR" warning message. The vehicle can still be steered in a safe manner but will require greater driver effort at low vehicle speeds or
when stopped. Typically, the next time the vehicle is started, the power steering assist will return and the "PWR STR" message would no longer be
displayed.
Special Coverage Adjustment
This special coverage covers the condition described above for a period of 10 years or 100,000 miles (160,000 km), whichever occurs first, from the date
the vehicle was originally placed in service, regardless of ownership.
Retailers are to replace the power steering motor. The repairs will be made at no charge to the customer.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after July 21, 2010, are covered by this special coverage
and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to July 21, 2010, must be submitted to
the Service Contract provider.
Vehicles Involved
Involved are certain 2004-2007 model year Saturn ION vehicles equipped with electric power steering and built within the following VIN breakpoints:
Important
Retailers are to confirm vehicle eligibility prior to beginning repairs by using the Investigate Vehicle History link on the Global Warranty
Management application within GlobalConnect. Special Coverage Adjustments are displayed in the Applicable Warranties section.
Parts Information
Saturn Canada Only: Parts required to complete this special coverage are to be obtained from General Motors Customer Care and Aftersales
(GMCC&A).
Saturn US Only: Saturn will not be doing a pre-shipment of parts for this special coverage. Please place orders for the required parts as necessary.
Customer Notification
General Motors will notify customers of this special coverage on their vehicles (see copy of typical customer letter included with this bulletin - actual
divisional letter may vary slightly).
Service Procedure
