L200 L4-2.2L VIN F (2002)
campaign bulletin before owners take possession of these vehicles.
Retailers are to service all vehicles subject to this campaign at no charge to owners, regardless of mileage, age of vehicle, or ownership, from this time
forward. Owners of vehicles recently sold from your vehicle inventory are to be contacted by the Retailer and arrangements made to make the required
correction according to the procedure contained in this bulletin.
In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your retail facility for service in the future, please take
the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.
Transfer of Campaign Responsibility
Saturn vehicles that have been sold by you, which may be closer in proximity to another Saturn Retailer, may still appear on your Facility VIN Listing. If
either you or the vehicle owner determines that it is more desirable for a vehicle on your Facility VIN Listing to be serviced by another Saturn Retailer,
or if the customer's address has recently changed, campaign responsibility may be transferred by completing the following:
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Submit a Campaign Vehicle Action Report to your Customer Assistance Manager (CAM) at the Saturn Customer Assistance Center. OR
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Submit an update in owner information to the Saturn Owner of Record system, via SERVICELINE XL, for Saturn Customer Assistance Center
review and approval.
A copy of the Campaign Vehicle Action Report can be ordered from Saturn Publications. All changes to campaign responsibility will be reflected in your
next Unfixed VIN Report.
All other changes in vehicle status (e.g., scrapped, stolen, etc.) are to be made in accordance with section 4.4.3 of the Retailer Service Reference Guide,
"Notifying Saturn of Vehicle Status Change."
Suggestions For Ensuring Customer Satisfaction
As you know, Saturn's success hinges upon our ability to execute superior customer support throughout the ownership experience, especially when
important corrective actions such as this are required.
It is imperative that every effort is made to accommodate the affected owners. Additionally, priority should be given to customer vehicles over retail
inventory vehicles. If you have any questions, please coordinate with the Saturn Customer Assistance Center to help ensure customer satisfaction.
Campaign Completion Label
Upon completion of the campaign, a Campaign Completion Label and a Clear Protective Cover should be affixed on a clean, dry surface of the radiator
core support in an area clearly visible when the hood is raised. Each label provides a space to print in ink (or type) the campaign number (02C02) and the
5-digit facility code of the Retailer performing the campaign service.
As a reminder, additional labels may be ordered from Saturn publications.
