LW2 V6-3.0L VIN R (2000)
"Notifying Saturn of Vehicle Status Change."
Parts Information
A pre-shipment of door handles required to perform this campaign has been automatically sent to most Retailers from Saturn Service Parts Operations
(SSPO). These initial parts shipments are to aid the Retailers in campaign preparation and will ensure minimal customer inconvenience. Most Retailers
currently have stocking policies on these parts, however stocking policies will be adjusted based on Retailer demand. Should additional parts be
required, please order as necessary.
Disposition of Replaced Parts
Retailers will scrap all replaced parts in a manner that ensures that they cannot be reused, remanufactured, or otherwise entered into the stream of
commerce in the future.
SUGGESTIONS FOR ENSURING CUSTOMER SATISFACTION
As you know, Saturn's success hinges upon our ability to execute superior customer support throughout the ownership experience, especially when
important corrective actions such as this are required. It is imperative that every effort is made to accommodate the affected owners.
Additionally, priority should be given to customer vehicles over retail inventory vehicles. If you have any questions, please coordinate with the Saturn
Customer Assistance Center to help ensure customer satisfaction.
Campaign Completion Label
Upon completion of the campaign, a Campaign Completion Label and a Clear Protective Cover should be affixed on a clean, dry surface of the radiator
core support in an area clearly visible when the hood is raised. Each label provides a space to print in ink (or type) the campaign number (01C06) and the
five (5) digit facility code of the Retailer performing the campaign service.
As a reminder, additional labels may be ordered from Saturn publications .
