LW2 V6-3.0L VIN R (2000)
Technical Service Bulletin # 00-C-11A
Date: 040816
Recall - Rear Seat Belt Buckle Inspection/Replacement
2000 Saturn L-Series Vehicle (All Models)
# 00-C-11A (Aug 16, 2004)
INSPECTION OF REAR SAFETY BELT BUCKLES AND REPLACEMENT (IF NECESSARY)
2000 SATURN L-SERIES VEHICLES (ALL MODELS)
This bulletin supersedes Product Campaign Bulletin 00-C-11 which should be discarded Bulletin 00-C-11 was printed with one (1) of the six (6) date
codes incorrectly identified in the Customer Inspection Procedure
TO: All Saturn Retailers and Authorized Service Providers
The Highway Safety Act, as amended, provides that each vehicle which is subject to a recall campaign of this type must be adequately repaired within a
reasonable time after the customer has tendered it for repair. A failure to repair within sixty (60) days after tender of a vehicle is prima facie evidence of
failure to repair within a reasonable time.
If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no
charge or to a refund of the purchase price less a reasonable allowance for depreciation.
To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to
repair their vehicle as soon as possible. As you will see in reading the copy of the owner letter, the owners are being instructed to contact the Saturn
Customer Assistance Center if their Retailer does not remedy the condition within five (5) days of the mutually agreed upon service date. If the condition
is not remedied within a reasonable time, owners are instructed on how to contact the National Highway Traffic Safety Administration.
Defect Involved
Saturn has decided that certain 2000 model year L-Series Saturn vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard
209, "Seat Belt Assemblies." Some of these vehicles have been produced with rear safety belt buckle assemblies that will not withstand the force
requirements of the standard. In a crash, if the safety belt buckle fails, there is an increased risk of injury to a rear seat occupant.
Vehicles Involved
Only selected 2000 model year L-Series Saturn vehicles within the following VIN range will require this campaign:
YY680953 - YY692057
You must verify campaign involvement through your AS400 system. It is important to note that campaign claims will only be paid on involved vehicles.
Owner Notification
Owners of all involved vehicles will be notified of this campaign by Saturn. (Refer to the owner letter shown in this bulletin.)
Facility VIN Listing
The Facility VIN Listing (with owner information) is furnished to involved Retailers with the Product Campaign Bulletin. Although these vehicles are
assigned to your facility, it is important to note that owners may elect to have their vehicle serviced at the Saturn Retail Facility of their choice.
Those Retailers not involved initially in this campaign will receive a message at the top of a blank Facility VIN Listing that states: NO VEHICLES
ASSIGNED AT THIS TIME FOR CAMPAIGN 00-C-11.
Retailer Responsibility
All unsold vehicles in Retailers possession and subject to this campaign must be held at the retail facility and repaired per the service procedure of this
campaign bulletin before owners take possession of these vehicles.
Retailers are to service all vehicles subject to this campaign at no charge to owners, regardless of mileage, age of vehicle, or ownership, from this time
forward.
Owners of vehicles recently sold from your vehicle inventory are to be contacted by the Retailer and arrangements made to make the required correction
according to the procedure contained in this bulletin.
In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your retail facility for service in the future, please take
the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.
