SL L4-1.9L DOHC VIN 7 (1992)
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Since you will be without your car for a short period of time, we will deliver a loaner vehicle to you if you need one.
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After we have finished servicing your car, we will deliver it back to you. Of course, there will be no charge to you for these services.
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We have arranged for a Saturn Assistance Center Advisor to contact you to schedule a mutually convenient time for us to pick up your car.
What You Should Do:
Please be sure to follow the precautionary measures above if you decide to use your car prior to it being serviced. Please think about a time when your
car can be made available for service. It will take about 2.5 hours for your Retailer to complete the service at the Retailer's facility.
Your Saturn Retailer is best equipped to obtain parts and provide service to ensure your car is corrected as promptly as possible. However, if your car is
provided to the Retailer on the agreed service date and they do not remedy this condition on that date, or within five days, please contact the Saturn
Assistance Center at 1-800-553-6000. Our advisors will assist you and the Retailer in getting your car corrected.
If, after contacting your Retailer and the Assistance Center you are still not satisfied we have done our best to remedy this condition without charge and
within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh St., S.W., Washington,
D.C. 20590, or call 1-800-424-9393 (Washington, D.C., residents use 426-0123).
Again, we sincerely regret any inconvenience or concern this situation causes you. We have taken this action in the interest of your safety. Naturally, we
want to do whatever we can to make you completely satisfied with your new Saturn and ownership experience. If you have any questions. please give us
a call on our toll-free number, 1-800-553-6000.
Letter to Owner - Non-Involved
June 19, 1992
Dear Saturn Owner,
Chances are, you've already heard about a Saturn "recall" involving a small number of 1992 Saturn cars equipped with automatic transaxles. We're
writing to let you know what this is all about ... and especially to let you know that your car is not involved.
Recently, we discovered that the transaxle valve body assemblies on about five Saturn cars, that have been delivered to owners, may have been
improperly machined. This means that these cars may not properly engage in Park. Although the gear selector may indicate the car is in Park or Neutral,
the car could be in Reverse or Drive. If this happens, the car could start in Reverse or Drive, or might move unexpectedly.
Owners of these few cars have already been notified and are being taken care of. As we hope you know, we place the highest priority on the safety of our
owners, in addition to providing the unparalleled service and care that every Saturn owner expects. That's why we will pick up and deliver each owner's
car to their Saturn Retailer for inspection and any servicing required. To minimize any inconvenience, these owners will be given a loaner car during this
service.
Our goal is to make sure that all of our owners feel comfortable with the Saturn they're driving and that every ownership experience is the best that it can
be.
Again, we want to assure you that your car is not affected. And we want you to know that we will always do whatever we can to make sure you are
completely satisfied not just with your car, but with us as a company.
