SL L4-1.9L SOHC VIN 9 (1991)
We have just recently learned that some of the coolant we received from our supplier partner, Texaco Refining and Marketing Inc., was not properly
formulated. This problem affects about 1100 Saturn owners. Unfortunately, this particular coolant mixture will cause components in the engine cooling
system to degrade.
Just to help you understand the nature of the problem, the most likely symptom you may experience, in the immediate future, is a coolant leak and your
engine may overheat.
Should this occur, please follow the recommended precautionary measures outlined in the "Problems on the Road" section of your Saturn Owner's
Handbook.
As you will read below we are asking that you return your car to your Saturn Retailer since we have not yet determined the long term impact of the
incorrect coolant mixture on the engine cooling system and related components.
Obviously, our goal is to make sure that you feel comfortable with the Saturn you're driving and that your ownership experience is the best it can be.
With that goal in mind, we have decided to do the following:
What Saturn Will Do
^
Replace your present car with a new 1991 Saturn of equivalent value, at no charge to you.
^
If the Saturn you want is not readily, available, we'll loan you a car until your Saturn arrives - again, at no charge to you. (Obviously, there
will be a priority on getting your replacement car.)
What You Should Do
^
Contact your Retailer to make arrangements to return your Saturn at your earliest possible convenience.
^
Work with your Retailer to arrange for a new replacement 1991 Saturn of equivalent value.
^
Take the enclosed Owner Reply Card with you so that your Retailer will be able to identify your Saturn.
^
If you no longer own the Saturn, please let us know by completing the postage paid Owner Reply Card and returning it to us.
We sincerely regret any inconvenience or unnecessary concern that this situation causes you. Naturally, we want to do whatever we can to make you
completely satisfied with Saturn and your ownership experience.
Owner Letter Non-Involved
May 10, 1991
Dear Saturn Owner, Chances are, you've already heard recently about a Saturn "recall" involving the coolant for our engine cooling system. We're
writing to let you know what this is all about ...and especially to let you know that your car is not involved.
Actually, the problem affects about 1100 of our Saturn owners. On these particular cars, the coolant supplied to us by our supplier partner, Texaco
Refining and Marketing Inc., was not correctly formulated and, unfortunately, will cause components in the engine cooling system to degrade. However,
we have not yet determined the long term impact of the incorrect coolant mixture on the engine cooling system and related components.
That's why we have decided to actually replace the affected cars with new 1991 Saturns. In other words, to give the 1100 Saturn owners new cars at no
charge, and provide them a loaner car (also at no charge) in case their replacement car is not immediately available.
We are taking this action since our goal is to make sure that all our customers feel comfortable with the Saturn they're driving and that every ownership
experience is the best that it can be.
Again, we want to assure you that your car is not affected. And we want you to know that we will always do whatever we can to make you completely
satisfied with your car and with your ownership experience.
