SW L4-1.9L DOHC VIN 7 (1993)
3.
Enter vehicle mileage and select the [CMD-5] key to open a Customer Service Order (CSO).
B.
New Owner Information
1.
Choose vehicle by the VIN and not by the customer's name.
2.
Select the [CMD-2] key to access the Customer File and Maintenance Screen. Enter the new owner's name and address information, and
enter "Y" in the "New Owner" field to prompt the update.
3.
Select the [CMD-5] key to save the updated information.
4.
Enter vehicle mileage and select the [CMD-5] key to open a Customer Service Order (CSO).
PARTS INFORMATION
No parts are required to complete this campaign.
SUGGESTIONS FOR ENSURING CUSTOMER SATISFACTION
As you know Saturn's success hinges upon our ability to execute superior customer support throughout the ownership experience, especially when
important corrective actions such as this are required.
Retailers should have an aggressive "action plan" so that they can quickly complete the campaign ... and minimize customer inconvenience. Some
thought starters include:
1) Immediately contact owners to schedule appointments, so that this important service can be completed as quickly and conveniently as possible.
2) Coordinate with Saturn Roadside Assistance, as necessary, to pick - up and return vehicles for any owners who choose not to drive in.
3) Provide loaner or rental vehicles to owners, as required, until the repair can be performed.
4) Utilize additional Retailer resources to minimize owner wait time and to reduce inconvenience (e.g., leveraged service capacity).
Again, whatever "action plan" you choose, it is imperative that every effort is made to accommodate the owner. If you have any questions, please
coordinate with the Saturn Assistance Center to help ensure customer satisfaction.
CAMPAIGN COMPLETION LABEL
Upon completion of the campaign, a Campaign Completion Label should be affixed on a clean, dry surface of the radiator core support in an area clearly
visible when the hood is raised. Each label provides a space to print in ink (or type) the campaign number (93C04) and the five (5) digit facility code of
the Retailer performing the campaign service.
As a reminder, additional labels may be obtained from your Service Support Activities Folder (provided to each facility as part of their "start-up"
package) or may be ordered from Saturn Publications (1-800-828-2112 prompt 3, Item # S03 00013).
CREDIT
1.
To receive credit for inspecting or correcting the battery cable terminal, submit a claim using the labor operation below:
Sale
Case
Labor
Labor
Add
Repair Performed
Type
Type
Op
Hours.
Hrs.*
Battery Positive Cable Asm
WC
VC
V8120
0.3
0.1
