SW2 L4-1.9L DOHC VIN 7 (1997)
3.
Retailers are empowered to use good judgement regarding loaner/rental cars or any other goodwill expenses deemed necessary. It will not be
necessary to call the Saturn Customer Assistance Center for authorization of goodwill. The Goodwill Worksheet (printed in this bulletin) must be
used to document goodwill expenses. The completed Goodwill Worksheet must be attached to the hard copy of the CSO. Retailers are to make
sufficient copies of the blank Goodwill Worksheet to document goodwill expenses.
4.
Check your Saturn SERVICELINE XL Claim Memorandum daily. Remember to code the claim as a WC sale type, and VC case type. Contact
your field representative if you need assistance.
