VUE AWD L4-2.2L VIN D (2005)
If a customer claims the vehicle exhibits a judder condition, reprogram the powertrain/vehicle control module (PCM/VCM) and then test drive the
vehicle to determine if the judder condition is still present. Refer to Road Test in this bulletin.
Note
If a customer returns within 6 months of having the reprogramming performed and the vehicle exhibits the judder condition, replace the torque converter.
Obtain wholesale authorization to submit the transaction.
PCM/VCM Programming
Do not attempt to order the calibration number from GM Customer Care and Aftersales. The calibration numbers required for this service procedure are
programmed into control modules via a Multiple Diagnostic Interface (MDI) or Tech 2(R) and TIS2WEB with the calibration update. When using a
MDI or Tech 2(R) for reprogramming, ensure that it is updated with the latest software version. Use TIS2WEB on or after 01/10/11 to obtain the
calibration. If you cannot access the calibration, call the Techline Customer Support Center and it will be provided.
For step-by-step programming instructions, please refer to SI and the Techline Information System (TIS) terminal.
1. Verify that there is a battery charge of 12 to 15 volts. The battery must be able to maintain a charge during programming. Only use an approved
Midtronics(R) PSC 550 Battery Maintainer (SPS Programming Support Tool EL-49642) or equivalent to maintain proper battery voltage during
programming.
2. Reprogram the Powertrain Control Module (PCM). Refer to SI and Service Programming System (SPS) documentation for programming
instructions, if required.
1. Connect the Tech 2(R) to the vehicle.
2. Select Tech2 Legacy Pass-Thru and Reprogram ECU from the Select Diagnostic Tool and Programming Process screen.
3. Select PCM/VCM Powertrain/Vehicle Control Module from the Supported Controllers screen.
4. Follow the on-screen instructions.
3. Clear all DTCs using the Tech 2(R).
Road Test - (required only if customer claimed the vehicle had a judder condition when the vehicle was brought in to dealership)
To determine if the judder condition is present, test drive the vehicle on a smooth road, preferably one with a slight uphill incline. Set the cruise control
speed between 35 and 40 mph (55 and 65 km/h), and monitor the engine RPM using the vehicle's tachometer, or use the Tech 2(R) to take a snapshot of
engine RPM. A driveline judder from the torque converter lock-up clutch may be felt while driving between 20 - 45 mph (30 and 70 km/h), and may be
accompanied by transmission hunting, surging, or excessive slip. Judder is defined as an abnormal vibration in a mechanical system, especially due to
grabbing between friction surfaces.
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If the judder condition is present after reprogramming the PCM/VCM, replace the torque converter. Refer to Torque Converter Assembly
Removal in SI.
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If the judder condition is NOT present after programming the PCM/VCM, no further action is required.
Customer Reimbursement - For US
All customer requests for reimbursement for previous repairs for the condition will be handled by the Customer Assistance Center, not by dealers.
A General Motors Customer Reimbursement Procedure and Claim Form is included with the customer letter.
Important
(For GM Only) Refer to the GM Service Policies and Procedures Manual, section 6.1.12, for specific procedures regarding customer
reimbursement and the form.
Customer Reimbursement - For Canada
Customer requests for reimbursement for previous repairs for the condition are to be submitted to the dealers by February 29, 2012.
All reasonable customer paid receipts should be considered for reimbursement. The amount to be reimbursed will be limited to the amount the repair
would have cost if completed by an authorized General Motors dealer.
When a customer requests reimbursement, they must provide the following:
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Proof of ownership at time of repair.
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Original paid receipt confirming the amount of repair expense(s) that were not reimbursed, a description of the repair, and the person or entity
performing the repair.
