VUE AWD V6-3.5L (2007)
Technical Service Bulletin # 10285A
Date: 110329
Campaign - PCM Update/Torque Converter Replacement
CUSTOMER SATISFACTION
Bulletin No.: 10285A
Date: March 29, 2011
Subject: 10285A - Vehicle Vibration - Reprogram Powertrain Control Module
Models:
2005-2007 Saturn VUE
Equipped with 5-Speed Automatic Transmission (MJ7/MJ8)
Supercede:
Step 2.2 in the Service Procedure has been revised. Dealers are to select the "Tech2 Legacy Pass-Thru" option. Please discard all copies of bulletin
10285, issued February 2011.
***********THIS PROGRAM IS IN EFFECT UNTIL FEBRUARY 28, 2014.*************
Condition
On certain 2005-2007 model year Saturn VUE vehicles equipped with a 5-speed automatic transmission, a transmission torque converter condition may
result in a transmission vibration or shaking motion (judder) while driving at speeds between 20 and 45 mph (30 and 70 km/h).
Correction
Dealers are to reprogram the powertrain control module, and in some cases, replace the torque converter.
Vehicles Involved
Involved are certain 2005-2007 model year Saturn VUE vehicles, equipped with a 5-speed automatic transmission (MJ7/MJ8). Dealers are to confirm
vehicle eligibility prior to beginning repairs by using the Required Field Actions section in the Global Warranty system. Not all vehicles may be
involved.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address
information has been prepared and will be provided to dealers through the GM GlobalConnect Recall Reports. Dealers will not have a report available if
they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration
data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you
are urged to limit the use of this report to the follow-up necessary to complete this program.
Parts Information
Note
Over 99% of the vehicles will NOT require a torque converter. Do not order for shelf stock.
If however, you do have a vehicle that requires a torque converter, it should be obtained from General Motors Customer Care and Aftersales
(GMCC&A). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment
Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.
Service Procedure
Not all vehicles within the affected VIN range will have a lock-up clutch judder condition. All vehicles in the affected VIN range, however, must have
the powertrain/vehicle control module reprogrammed. Refer to PCM/VCM Programming in this bulletin.
Note
