VUE FWD L4-2.4L (2008)
Submit a claim using the table below.
Refer to the General Motors WINS Claims Processing Manual for details on Product Recall Claim Submission.
Customer Notification
General Motors notified customers of this program on their vehicle (see copy of customer letter included with this bulletin).
Dealer Program Responsibility
All unsold new vehicles in dealers' possession and subject to this program must be held and inspected/repaired per the service procedure of this program
bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time
forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the
dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in
this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used
for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your facility for service in the future, you must take the
steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
Disclaimer
Owner Letter
Owner Letter
September 2008
Dear General Motors Customer:
We have learned that the "Change Engine Oil' light in your 2008 model year Saturn VUE may not illuminate when the engine oil requires changing.
Your satisfaction with your VUE is very important to us, so we are announcing a program to correct this condition.
What We Will Do: Your Saturn retailer will reprogram the instrument panel cluster to correct this condition. This service will be performed for you at
no charge .
What You Should Do: To limit any possible inconvenience, we recommend that you contact your Saturn retailer as soon as possible to schedule an
appointment for this update.
Until you can have this service performed on your vehicle, please use one of the following options to determine your vehicle's oil life.
1. Monitor your vehicle's oil life by using the OnStar(R) Vehicle Diagnostics email. Schedule an engine oil change when 5% or less is indicated.
2. As an OnStar(R) subscriber, press the "Blue Button" and the OnStar(R) advisor can inform you of your vehicle's current oil life. Schedule an engine
oil change when the oil life is 5% or less.
3. Change the engine oil based upon the mileage criteria below:
- If your vehicle is used in dusty climates, high humidity, or for towing, change the oil every 3,000 miles (5,000 km).
