VUE FWD L4-2.4L (2008)
* The amount identified in "Net Item" should represent the actual sum total of the current GMCC&A Dealer net price for the coolant needed to perform
the required repairs, not to exceed $15.68 USD, $8.87 CAD, plus applicable Mark-Up.
Customer Notification
General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this bulletin).
Dealer Program Responsibility
All unsold new vehicles in dealers' possession and subject to this program must be held and inspected/repaired per the service procedure of this program
bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through January
31, 2012.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the
dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in
this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used
for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service through January 31, 2012, you
must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
Disclaimer
Owner Letter
Owner Letter
Dear General Motors Customer:
We have learned that your 2008 model year Saturn VUE, equipped with a 4-cylinder engine, may have been built with a heater core that could eventually
fracture due to pressure fluctuations within the heater core. If the heater core fractures, you would notice a strong coolant smell, vapor or mist coming
out of the heater vents, and/or an oily film on the windshield.
Your satisfaction with your 2008 model year Saturn VUE is very important to us, so we are announcing a program to prevent this condition from
occurring.
What We Will Do: We will modify the heater hose routing to eliminate the pressure fluctuations within the heater core. This service will be performed
for you at no charge until January 31, 2012.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your Saturn retailer as soon as possible to schedule an
appointment for this repair. If a Saturn retailer is not available, please call the Saturn Customer Assistance Center for assistance. By scheduling an
appointment, your retailer can ensure that the necessary parts will be available on your scheduled appointment date.
If you have any questions or need any assistance, just contact your retailer or the Saturn Customer Assistance Center at 1-800-972-8876
(1-800-833-6000, TTY).
Courtesy Transportation: If your vehicle is within the New Vehicle Limited Warranty, your retailer may provide you with shuttle service or some other
form of courtesy transportation while your vehicle is at the facility for this repair. Please refer to your Owner's Manual and your retailer for details on
Courtesy Transportation.
We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will do our best, throughout your
ownership experience, to ensure that your Saturn VUE provides you many miles of enjoyable driving.
