VUE FWD V6-3.6L Hybrid (2009)
Emergency Contact Module: All Technical Service Bulletins
OnStar(R) - Destination Download Incomplete/Intermittent
TECHNICAL
Bulletin No.: 08-08-46-003C
Date: August 07, 2009
Subject: Information on OnStar(R) Destination Download Incomplete, Intermittent (Replace OnStar(R) (VCIM) Module)
Models:
2009 Buick Enclave
2008-2009 Cadillac CTS, CTS-V
2009 Cadillac Escalade, Escalade ESV
2009 Chevrolet Avalanche, Silverado, Suburban, Tahoe, Traverse
2009 GMC Acadia, Sierra, Yukon, Yukon XL
2009 Saturn OUTLOOK, VUE
All Equipped With Gen 8.0 OnStar(R) (RPO UE1) and Navigation Radio (RPOs U3R, UVB, U3U, UAV or UZR)
Supercede:
This bulletin is being revised to change the Warranty Information. Please discard Corporate Bulletin Number 08-08-46-003B (Section 08 - Body &
Accessories).
Condition
Note
For the model year vehicles mentioned above, the "Directions and Connections" service package will allow the driver to request directions from
OnStar(R).
Vehicles equipped with OnStar(R) and a navigation radio may experience intermittent failure to download directions to the navigation radio. Customers
will call OnStar(R) for directions, OnStar(R) will download the destination to the vehicle and the customer will hear "Your destination is being sent to
your vehicle. When safe and appropriate, press the Go button and follow instructions on your navigation screen to begin your route." However, the
customer may not see the Go button, or the Go button on the navigation screen may be unresponsive, and therefore unable to be pressed in order to start
the directions.
Cause
This condition may be caused by any of the following:
-
The navigation disc is not inserted in the radio. Some radios may display a message that states that the map disc must be inserted for destination
download.
-
An OnStar(R) (VCIM) module software anomaly. The OnStar(R) destination download does not complete communicating to the navigation radio
within a certain time frame.
-
A navigation radio software anomaly. This applies to 2008-2009 CTS and CTS-V vehicles with RPO UAV.
Correction
Important
DO NOT replace the navigation radio for any of these conditions.
-
If the navigation disc is not installed, insert the navigation disc and test the operation of the system.
-
For 2008-2009 CTS and CTS-V vehicles with RPO UAV, update the navigation radio software. Refer to Corporate Bulletin Number
08-08-44-019A.
-
For all other vehicles, an updated OnStar(R) VCIM is now available. Replace the OnStar(R) VCIM. Refer to OnStar(R) Module VCIM
Replacement in SI.
Parts Information
DO NOT OBTAIN PARTS FROM GMSPO. Contact an authorized Electronic Service Center for replacement.
The following list provides the updated part number information:
