VUE FWD V6-3.6L Hybrid (2009)
Technical Service Bulletin # 08389
Date: 081121
Recall - Incorrect Steering Knuckle Installed
# 08389: Product Safety - Incorrect Steering Knuckle - Change in Vehicle Handling - (Nov 21, 2008)
Subject:
08389 -- Incorrect Steering Knuckle - Change in Vehicle Handling
Models:
2009 Chevrolet Captiva Sport
2009 Saturn VUE
It is estimated that less than 150 vehicles world-wide will require replacement of the steering knuckle and tie rod ends. Do NOT order parts until the
inspection determines that replacement is necessary. Do NOT order parts for shelf stock.
Condition
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2009 model year Chevrolet Captiva Sport and Saturn
VUE vehicles. Some of these vehicles may have been built with an incorrect right and/or left front steering knuckle. As a result of the incorrect knuckle
and resulting inadequate clearance, the tie rod ball stud could pull out of, or fracture the tie rod housing. This could cause the tie rod to separate from the
knuckle. Although steering control of the vehicle could be maintained after a tie rod separation by the unaffected wheel on smooth roads or during light
braking, with more significant suspension or braking inputs, the affected wheel could turn out and skid. If a vehicle built with two incorrect steering
knuckles had both tie rods separate at the same time, steering control of the vehicle would be lost and a crash could occur without warning.
Correction
Dealers are to inspect the steering knuckles, and if necessary, replace the steering knuckle(s) and tie rod(s).
Vehicles Involved
Important:
Dealers/retailers are to confirm vehicle eligibility prior to beginning repairs by using the system(s) below. Not all vehicles within the above
breakpoints may be involved.
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GM dealers and Canadian Saturn/Saab retailers should use GMVIS.
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Saturn US retailers should use the 'Investigate Vehicle History' link on the Global Warranty Management application within DealerWorld.
For dealers/retailers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and
address information has been prepared and will be provided through the applicable system listed below. Dealers/retailers will not have a report available
if they have no involved vehicles currently assigned.
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US GM and Saturn dealers/retailers - GM DealerWorld Recall Information
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Canadian GM/Saturn dealers/retailers - GM GlobalConnect Recall Reports
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration
data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you
are urged to limit the use of this report to the follow-up necessary to complete this recall.
