Recall Issued for Exhaust Leak/Noise in Justy L3-1189cc 12L (1987)
A quantity of 50 labels are being provided to each dealer with this bulletin. Additional quantities of these labels are available through your local regional
office or Distributor.
CLAIM PROCESSING INFORMATION - REIMBURSEMENT
Credit for the performance of the rear exhaust pipe/muffler kit replacement plus applicable exhaust gaskets will be provided from the two-part Recall
Certification/Repair Order Form. Therefore, it is very important that all information on the form be completed and correct.
All claims for reimbursement should follow the procedures outlined below.
You must complete the repairing dealer section of the two-part Recall Certification/Repair Order Form and remove and retain the first copy for your
records.
Star System Dealers may enter the applicable information using the Campaign Claim (RY) routine.
Non Star System dealers will be reimbursed upon submission of the remaining copy of the Recall Certification/Repair Order Form to your Distributor
/Region in an envelope with postage prepaid.
Dealers will be credited with 0.6 labor hours at their approved warranty labor rate plus dealer cost and handling allowance for the rear exhaust pipe
replacement/muffler kit and applicable exhaust gaskets on the two-part Recall Certification/Repair Order Form. Retail states will receive reimbursement
at suggested retail cost.
As indicated in Step 3 of the Service Procedure, attachment hardware should be reused. However, if it is necessary to replace the attachment hardware an
MSA-400A must be submitted listing individual part numbers. The MSA-400A must be submitted following normal procedures, using operation number
101-101 (0.0 hours), failure code WZQ-45 and override code WZQ-45.
OWNER REIMBURSEMENT
If an owner of an affected vehicle inquires about reimbursement for the rear catalytic exhaust pipe plus applicable exhaust gaskets and attachment
hardware repair costs which was performed prior to this campaign (WZQ-45) and the owner paid for these repairs, please instruct the owner to follow the
procedures stated within 90 days from the date on the owner notification letter.
The owner must forward the original or original carbon copy of the repair invoice, which has complete information including date of repair, vehicle
mileage, vehicle identification number and name, with correct address and telephone number, to the address listed below:
Subaru of America
Attention: Recall Headquarters
Subaru Plaza
P.O. Box 6000, 2235 Rt. 70 West
Cherry Hill, NJ 08034-6000
Please have the owner send original receipts only and retain a photocopy for his/her records. Please assure the owner that we will attempt to process
his/her reimbursement request as quickly as possible, but it may take as long as 90-120 days for this process to be completed.
RECALL IMPACT ON CUSTOMER SATISFACTION
The recall is a positive effort on our part to satisfy our owners and should be presented as such to the customer.
If a customer has an exhaust system problem that is not directly related to Campaign WZQ-45 take the extra effort to explain your findings to him/her.
This may address the customer's concern in the event that additional diagnosis and/or service is required at the customer's expense. This extra effort to
explain the situation will show the customer that you value him/her.
Recognize and respect the inconvenience this situation may be for the customer and thank them for their interest in keeping their Subaru properly
maintained.
