Wagon 2WD F4-1781cc 1.8L (1982)
Technical Service Bulletin # SWN23
Date: 820501
Suggested Dealer Letter
Dear
Fuji Heavy Industries, Ltd., with the concurrence of Subaru of America, Inc. has determined that a defect which relates to motor vehicle safety exists in
some 1981 and 1982 Model Year Subaru passenger vehicles. The defect involves the steering system of the vehicles and is a result of the steering wheel
nut not having been tightened sufficiently during vehicle assembly.
Therefore, it is necessary to recall some 1981 and 1982 vehicles to inspect and retorque the steering wheel nut.
Vehicles exhibiting this condition may develop looseness between the steering wheel and the steering shaft which could result in excessive play in the
steering system and, if left unattended, the steering wheel could separate from the steering shaft.
Subaru of America will prepare and mail an owner notification letter and a 3-part "Recall Certification/Repair Order Form" to the owners of potentially
affected vehicles. This owner mailing is scheduled for approximately the fourth week in May, 1982. A copy of the owner notification letter and 3-part
"Recall Certification/Repair Order Form" are included for your information.
Enclosed is a computer printout which lists all the serial numbers and owner information of the potentially affected vehicles which you have retailed. All
customer inquiries are to be handled by using this printout.
Under separate cover you will receive a sufficient quantity of recall completion tags to handle all recalled vehicles sold in your area.
There will be no parts replacement in this campaign. Two (2) copies of the procedures for retorquing the steering wheel nut are attached.
When a customer presents you with a "Recall Certification/Repair Order Form" you will:
(1)
Inspect the front side of the left front door post (B pillar) for a recall completion tag. If the tag is present, indicating an inspection has already been
completed, no further action is necessary. If the tag is not present, proceed to Step 2.
(2)
Inspect and retorque the steering wheel nut according to the attached instructions and complete and attach a recall completion tag to the front side
of the left front (driver's) door post (B pillar) of the vehicle. Time allowance is 0.1 hour.
After the vehicle is inspected and the campaign performed, the 3-part "Recall Certification/Repair Order Form" is to be filled out by the dealer with the
following information:
Dealer Code Number Dealer Signature Date of Repair
The first copy (Dealer Copy) of the 3-part "Recall Certification/Repair Order Form" must be removed and retained for your records. The remaining two
(2) copies of the "Recall Certification/Repair Order Form" must then be forwarded to your Subaru Distributor, who will in turn forward the "Recall
Certification/Repair Order Form" to SOA for dealer reimbursement.
NOTE:
YOU ARE NOT TO MAIL THE FORM DIRECTLY TO SUBARU OF AMERICA.
3
The flat rate time allowance for the retorquing of the steering wheel nut is 0.1 hours. This labor time allowance will be credited to your account for each
completed "Recall Certification/Repair Order Form" submitted by you.
Included in this letter are copies of the following:
One (1) copy of the recall notification letter which will be sent to each owner of the potentially affected vehicles.
One (1) copy of the 3-part "Recall Certification/Repair Order Form" which will be sent to each owner of the potentially affected vehicles.
Two (2) copies of the steering wheel nut retorquing procedures.
One (1) copy of a computer printout listing the affected vehicles which you have sold. One (1) copy of the recall completion tag.
It is your responsibility as a Subaru Dealer to correct the affected vehicles presented to you by the owners in response to the Subaru of America, Inc.
notification letters. Labor is to be furnished to the owners free of charge. Any affected vehicles in your inventory must be repaired prior to sale.
RECORD KEEPING
We recommend that you establish a service file on this recall campaign and keep all documents relating to this campaign in that file. As you perform the
campaign to the vehicles presented to you, you should indicate completion of the campaign on your computer printout by placing the repair date next to
the vehicle serial number.
