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Relays and Modules > Relays and Modules - Accessories and Optional Equipment > Central Control Module > Component Information > Technical Service Bulletins > All Technical Service Bulletins for Central Control Module: > 9111-09 > Mar > 11 > Bluetooth(R) - Various Complaints

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Central Control Module: All Technical Service Bulletins
Bluetooth(R) - Various Complaints

91 11 09 

March 30, 2011 

2026015

Vehicle Information

Condition

Bluetooth(R), UHV NAR (9W7), Various Complaints

The customer experiences concerns with the UHV-High (9W7) such as:

^

Unable to pair phone

^

Sporadically unable to pair phone

^

Calls are dropped sporadically

^

Voice recognition inoperative

^

Audio streaming inoperative

^

Phonebook download inoperative

Technical Background

The concern can be caused by several factors such as:

^

Incompatible phone

^ Customer misunderstanding

^

Internal problems with phone including incorrect system settings

^ Cellular provider network

^ Outside influence to control module

^

Bluetooth module

Production Solution

Not applicable.

Service

Phone Compatibility:

Phone compatibility is defined as:

^

A phone that does not meet the minimum performance standards of the 9W7 Bluetooth system.

^

A phone that is never tested with the vehicle Bluetooth system. An example would be a phone that has not been sold in over 2+ years.

Relays and Modules > Relays and Modules - Accessories and Optional Equipment > Central Control Module > Component Information > Technical Service Bulletins > All Technical Service Bulletins for Central Control Module: > 9111-09 > Mar > 11 > Bluetooth(R) - Various Complaints

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