MDX V6-3.7L (2007)
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REL/BOR - Your order has been picked, packed, and shipped.
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INV - Your order has been invoiced to your dealer parts account.
CORE RETURN INFORMATION
Service Technician:
1. If the client's media (CD, CD magazine, DVD, DVD-A, or cassette tape) is stuck inside the faulty unit, fill out a Customer Media Return Label
(reorder number Y0325), and attach it to the unit. The manufacturer will remove the media, and mail it back to your dealership.
2. Use the pre paid shipping label. Each audio supplier provides a prepaid shipping label with the remanufactured audio unit.
Return the core using this label to ensure it is received at the appropriate location for credit. Use the pre paid shipping labels to return audio cores to
authorized locations only; do not use them for any other purpose. If you need additional prepaid shipping labels, contact Remanufactured Parts
Operations.
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Complete the shipping label with your dealership information.
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Pack one audio unit per box, and use a separate shipping label for each one.
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On the line requesting Your Internal Reference Information, enter YOUR DEALER NUMBER and the WARRANTY CLAIM NUMBER.
3. On the repair order, write down the warranty claim number, the original part number, the serial numbers from both the faulty and remanufactured
units, and the return tracking number.
4. Ship the faulty unit in the same box the remanufactured unit came in. Make sure you include this required paperwork:
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A copy of the Core Return Update Acknowledgement from the iN.
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A copy of the warranty audio order.
NOTE:
When the Remanufacturing Center gets the faulty unit, your warranty audio order will be updated to indicate that the core was received. If the
core is received 31-60 days from the order date, and you have been debited a core loss charge, your dealership will be credited back, less a $250
late fee.
OUT-OF-WARRANTY REPAIR (AUDIO, NAVIGATION, AND RES UNITS PRODUCED IN 1998 OR LATER)
NOTE:
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If you are making a repair or exchange because of a service bulletin or service campaign, do not use OUT-OF-WARRANTY procedures. Refer
to IN-WARRANTY EXCHANGE for more information.
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If you are replacing an out-of-warranty navigation unit, refer to Service Bulletin 96-025, Navigation System Component In-Warranty
Exchange/Out-of-Warranty Repair
Service Consultant:
1. Give your client an estimate for repairing the unit (see step 6), plus the labor cost to replace it. For an Alpine unit, your client has the option of
contacting Alpine Electronics directly. Alpine's customer service number is 800-421-2284, Ext. 860304.
Service Technician
2. Remove the failed unit:
