MDX V6-3.7L (2007)
Paint: All Technical Service Bulletins
Paint - Defect Warranty Claim Information
10-001
January 20, 2010
Applies To:
ALL
Photos For Warranty Paint Repair Claims
BACKGROUND
American Honda, its factories, and its suppliers are constantly striving to increase the quality, durability, and reliability of Acura vehicles. In the interest
of making such improvements, as of March 2009, American Honda requires that digital photographs be taken of paint defects submitted for warranty
repair.
Examples of paint defects include mismatched colors, dirt in the paint, gloss issues, paint runs, "hiding" (thin paint), etc. Photos of these defects help
provide valuable product information to the factory for quicker analysis and development of countermeasures.
As a result, each Acura dealer is required to:
^
Take digital photos of paint defects submitted for warranty consideration.
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Obtain DPSM authorization prior to starting any warranty paint repair.
^
Store warranty paint claim photos for 12 months, in accordance with the document retention policy outlined in the current Dealer Operations Manual.
NOTE:
A warranty claim may be subject to debit if the photos submitted do not adequately show the client's paint complaint.
WARRANTY CLAIM INFORMATION
None. This service bulletin is for information only.
PAINT DEFECT PHOTO GUIDELINES
^
Before photographing the paint defect, wash and completely dry the vehicle. Dirt, dust, and water spots visible in the photos may cover the paint
defects and make them difficult to diagnose.
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To properly document each warranty paint repair claim, four to five photos are required. These photos must be taken using a digital camera, with
"macro" focusing capabilities, to provide detailed, in-focus close-ups.
^
For maximum clarity, the file size for each photo must be between 500 kb and 2,000 kb (2 mb). ZIP-compressed files are not acceptable.
^
Cell phone photos are not acceptable because of the phone's lack of focusing capability.
^
Before committing to paint repair, ensure that the photos you've taken are clear and in focus, and meet the standards and required number and type of
photos for warranty claim submittal.
^
It's best to shoot multiples of each required shot; this gives you the widest choice of photos to choose from. To free up hard drive space after you've
chosen your four or five best shots, delete the extra photos.
PAINT DEFECT PREPARATION
