RL V6-3.7L (2009)
Navigation Module: Customer Interest
Navigation System - DVD Read Errors/Route Not Displayed
June 11, 2010
See VEHICLES AFFECTED
DVD Read Error, or No Route Displayed, and Navigation DVD Is Scratched (Supersedes 08-035, dated August 27, 2009, to revise the information
marked by the black bars and asterisks)
*^ A VEHICLES AFFECTED section was added to clarify model applications and add model years.
In DIAGNOSIS, a photo was added to clarify navigation DVDs from compass CDs (RL only).*
One or more of the following symptoms are present:
The message "DVD read error (incorrect DVD disc) please consult your dealer" or "DVD disc reading error (unformatted), please consult your
dealer," appears on the display.
After entering an address, the navigation system does not display a route or freezes up.
The navigation DVD or compass CD is scratched.
The navigation DVD unit (or compass CD unit - RL only) is scratching the disc with circular scratches scuffs, or arcs about 6 to 12 mm from the outer
edge of the disc (see images).
This bulletin does not apply to vehicles with an HDD-based navigation system.
2006-09 MDX - ALL models with navigation
2007-10 RDX - ALL models with navigation
2006-10 RL - ALL models (Navigation and Compass)
2006-08 TL - ALL models with navigation
2006-10 TSX - ALL models with navigation*
Replace the navigation unit (or the compass unit), the navigation DVD (or compass CD), or both.
For information on navigation unit ordering, see
Service Bulletin 06-001, Audio, Navigation, and RES
Unit In-Warranty Exchange and Out-of Warranty
WARRANTY CLAIM INFORMATION