ZDX V6-3.7L (2010)
Head Restraint System: Customer Interest
Interior - Rear Head Restraint Button Sticks/Falls Out
10-015
June 8, 2010
Applies To:
2009 TL - ALL
2010 TL 2WD - From VIN 19UUA8...AA000001 thru 19UUA8...AAO11262
2010 TL AWD - From VIN 19UUA9...AA000001 thru 19UUA9...AA004827
2010 ZDX - From VIN 2HNYB1...AH000001 thru 2HNYB1...AH501820
Rear Head Restraint Tilt Button Sticks or Falls Out
(Supersedes 10-015, dated May 18, 2010, to revise the information marked by asterisks)
*REVISION SUMMARY
Under WARRANTY CLAIM INFORMATION, the failed part number was changed.*
SYMPTOM
The rear head restraint tilt button sticks inside its housing or has fallen out.
PROBABLE CAUSE
A sustained high temperature in the interior can cause the button's locking tabs to weaken and pop loose from the button housing.
CORRECTIVE ACTION
Replace one or both rear restraint tilt buttons.
PARTS INFORMATION
Rear Head Restraint Tilt Button:
P/N 821 48-TK4-A11ZA (Gray, TL only)
P/N 82148-TK4-A11ZB (Black, TL and ZDX)
P/N 82148-TK4-A11ZC (Ivory, TL only)
TOOL INFORMATION
KTC Trim Tool Set: T/N S0JATP2O14
WARRANTY CLAIM INFORMATION
The normal warranty applies.
*Failed Part:
P/N 82148-TK4-A11ZA*
Defect Code:
03217
Symptom Code:
05701
Skill Level:
Repair Technician
REPAIR PROCEDURE
1. Move the head restraint to its upright position.
